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This Months Newsletter
When learners are making use of digital tools they have access to the world beyond the school grounds. This opens up the potential for learners to be exposed to things that they would not usually encounter while in the school setting.
When learners are making use of digital tools they have access to the world beyond the school grounds. This opens up the potential for learners to be exposed to things that they would not usually encounter while in the school setting.
As much as every school will take all possible precautions to avoid any unexpected incidents, there may be some which occur accidentally or as a result of a learner's inquisitive nature.
Your school may have its procedures in place to deal with these incidents, and should therefore follow the actions you have identified. However, if something unusual happens, here is some guidance on the actions you could take.
Problem
Problem
An Email has been sent and it has shared the addresses of all recipients, breaching GDPR.
Possible solution
Possible solution
You will need to report this breach of GDPR to your Data Protection Officer, they will advise you on your next steps.
Preemptive measure
Preemptive measure
Ensure staff know they should use the BCC option when sending emails to several recipients.
Problem
Problem
Spam Emails are increasing in number.
Possible solution
Possible solution
Report the email as spam.
Preemptive measure
Preemptive measure
Report Spam emails as soon as possible to prevent further emails from appearing in your Inbox.
Problem
Problem
Phishing Emails sent and a link is opened.
Possible solution
Possible solution
This will be identified by the Hwb team your account will be suspended, and FCC will be contacted to ensure that there is no trace of malicious software. Once clear your account will be reopened.
Preemptive measure
Preemptive measure
Ensure all staff are aware of phishing emails, check the address of the sender and only open links from known senders or those which you are expecting from the sender.
Problem
Problem
A learner has searched for something they know will provide an inappropriate response.
Possible solution
Possible solution
You may need to inform parents of the actions taken by the learner depending on the level of appropriateness.
Preemptive measure
Preemptive measure
If using Hwb, learners can understand they are unable to delete their internet 'History', this provides the school with evidence of the transgression that has gone on.
Problem
Problem
The internet has gone off
Possible solution
Possible solution
Check that this is not just one device in the school. Contact the Traded Services, if school-wide they should be aware of the issue.
Preemptive measure
Preemptive measure
Check the internet connection first thing in the morning to ensure this can be resolved before learners start school.
Problem
Problem
The internet has gone off
Possible solution
Possible solution
Check that this is not just one device in the school. Contact the Traded Services.
Preemptive measure
Preemptive measure
Check the internet connection first thing in the morning to ensure this can be resolved before learners start school.
Problem
Problem
The server is down
Possible solution
Possible solution
Check that it has power, it may need to be turned back on. If the server is down traded services will be aware.
Preemptive measure
Preemptive measure
When someone notices that access is lost, check the server has power.
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