Customer Experience TRaining
Description
Customer Experience is built (or not) into your brand, and customers have experiences whether you design them or not. Beloved schools and organizations know this well, and are capitalizing on this knowledge to ensure positive interactions with those they serve at every turn.
Director of Curriculum, Assessment, & Instruction
Stacie Opahle
Learning Services Administrative Assistant
Kristina Reignier
Primary Products and Services
Conducting customer experience audits
Providing professional development and facilitated planning opportunities to build capacity on the "why" of customer service and the elements of customer experience leadership
Observing, coaching, and planning with school personnel to assist them in designing and cultivating a culture for excellent customer experiences
Primary Stakeholders
Administrators and office staff members
Priorities
Learn concepts for analyzing, managing and building customer experiences that are unique and valuable as you put relationships first. Participants will learn:
The definition of customer experience
Elements of customer experience leadership
Options for formulating a data strategy based on understanding the customer and their experiences.
The importance of relationships in the customer experience
How employee experience is at the core of the customer-first culture
Address Loss of Learning
Support Recovery
more information
Contact Name: Stacie Opahle | Contact Title: Director of Curriculum, Assessment, & Instruction| Phone: 920-606-2637 | Email: sopahle@cesa7.org