HPC Guide to WebEx
WebEx
WebEx [1] is a voice and video collaboration service offered by Cisco. Faculty and Staff of CWRU may host unlimited video and conference calls using WebEx from their computer. Users also have the option to employ a conference telephone line, as needed. A separate version of WebEx is available to CWRU Undergraduate and Graduate Students looking to host their own meeting.
This can be a very useful tool to remotely debug users' issues especially for HPC users.
Creating WebEx Session
Login:
faculty & staff: cwru.webex.com
Undergraduate and Graduate Students: cwru-students.webex.com
Contractors and other CWRU Affiliates: request one at its-services.case.edu/webex/.
Click on Host a meeting on the left panel
You will be prompted for username, password; use case credentials
Start a meeting
Note: If you are unable to start WebEx session, you need to go to the following link and Self Provision the account.
https://its-services.case.edu/webex/
Accepting Invitation
Once you initiated the remote service request, you will be sent the email request from HPC admin with the link to the WebEx as showed:
Hello,
Join me now in my Personal Room.
JOIN WEBEX MEETING
https://cwru.webex.com/join/<hostCaseId> | 717 280 126
JOIN BY PHONE
1-650-479-3207 Call-in toll number (US/Canada)
Access code: 717 280 126
Need help? Go to:
Sharing Screen
Once you click on the link in the email, you will join admin room. Please share the screen:
Click on share -> my screen
Now admin can see your screen and can look into the issue.
You can use one of the Audio options clicking on Audio Menu
Controlling User's PC
Sometimes you may want to give permission to control of your PC to debug the issue.
Admin will send you request for permission to control your PC.
Once you approve it, admin can get the control.
Now, admin will tell you what he/she is trying to do to debug your issue.
End Meeting
Once done, File -> End Meeting & click on "End Meeting" to confirm
Questions?
Contact us at
References: