ServiceNow CIS - SAM Exam Questions 2024
ServiceNow CIS - SAM Exam Questions 2024
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Question 1:
Software models are used to connect purchased software rights with discovered software installations via which mechanism?
A.Transform Map
B.Software Discovery Model
C.Software Discovery Map
D.Reconciliation Map
E.Software Install Model
Answer: C
Explanation:
Software Discovery Models are different from Software Models. Software Models are created when a specific version or edition of software is purchased and/or available to users. Software Discovery Maps map the Software Discovery Model (installations) to the appropriate Software Model (purchased rights to use).
Question 2:
Within ServiceNow Discovery, the Scanning phase determines what?
A.What else can you tell me about yourself?
B.Are you there? How will I classify you?
C.How should I classify you specifically?
D.Have I seen you before?
Answer: B
Explanation:
The correct answer is: What open ports are available on a device
Here‘s why:
The Scanning phase in ServiceNow Discovery focuses on identifying active ports on network devices.
By analyzing these open ports, Discovery can gather clues about the operating system, services, and applications potentially running on the device.
The other options don‘t directly relate to the Scanning phase:
“How will I classify you?“ or “How should I classify you specifically?“ are more relevant to the Classification phase, which uses the scan results to categorize the device type.
“Have I seen you before?“ suggests a user interaction aspect, not core ServiceNow Discovery functionality.
“Are you there?“ is a general check for responsiveness, not specific to the Scanning phase.
Question 3:
What information is required when importing device allocations? (Choose three.)
A. Software model associated with the allocation
B. Purchase order of the device
C. User assigned to the device
D. Entitlement associated with the allocation
E. Quantity of rights allocated to the device
Answer: A, D and E
Explanation:
Software model associated with the allocation when The Publisher Part Number and Software Model conflict
Entitlement associated with the allocation when Duplicate entry or Publisher Part Number not found.
Quantity of rights allocated to the device when purchased rights should be greater than 0.
Question 4:
When creating a transform map to map software installation data into the appropriate SAM table, why would you set the coalesce values for the u_display_name. u_publisher, u_version, u_installed_on, and u_assigned_to fields to be true? (Choose two.)
A.To ensure that you import all these fields into the table
B.To avoid duplication of data
C.To ensure that if all fields do not match an existing record on import, that a new record is created
D.To ensure completeness of data
E.To ensure that if all fields match an existing record on import, that a new record is created
Answer: B and C
Explanation:
Due to the number of sources (contracts, POs, order forms, publisher statements, etc.) customers could accidentally import a software entitlement which already exists in the system. Two validations are carried out to ensure that an entitlement is not a duplicate:
Coalesce on: publisher part number, purchased rights, purchase order, license metric, license duration.
If above fails, coalesce on: software model, purchased rights, purchase order, license metric, license duration.
Question 5:
When a software title is transferred between vendors, the content library download and update feature will automatically propagate those changes to which of the following? (Choose three.)
A. Software entitlements
B. Software reconciliations
C. Software models
D. Transform maps
E. Discovery models
Answer: A, C and E
Explanation:
Out of the options provided, the following three will be automatically propagated by the content library download and update feature when a software title is transferred between vendors:
Software entitlements: This refers to the licenses you hold for the software. When the vendor changes, the entitlement information might need to be updated to reflect the new vendor details (ownership, support contracts, etc.).
Software models: These models define how ServiceNow understands and categorizes the software. A vendor change might necessitate adjustments to the model to accurately reflect the new ownership.
Discovery models: These models dictate how ServiceNow discovers and identifies software installations on your systems. If the vendor name or packaging changes due to the transfer, the discovery models might need updates to continue identifying the software correctly.
Here‘s why the other options are not automatically propagated:
Transform maps: These maps define how data is transformed during the discovery process. While a vendor change might influence what data needs transformation, it wouldn‘t necessarily require automatic updates to the transform maps themselves.
Software reconciliations: This process compares discovered software with your entitlements. While the vendor change might trigger a reconciliation, it wouldn‘t be automatically updated by the content library feature.
For a full set of 198 questions. Go to
https://skillcertpro.com/product/servicenow-cis-sam-exam-questions/
SkillCertPro offers detailed explanations to each question which helps to understand the concepts better.
It is recommended to score above 85% in SkillCertPro exams before attempting a real exam.
SkillCertPro updates exam questions every 2 weeks.
You will get life time access and life time free updates
SkillCertPro assures 100% pass guarantee in first attempt.
Question 6:
Publisher information such as general availability and end-of-life dates will be provided as part of what feature within ServiceNow?
A.License change projection
B.Normalization suggestions
C.Publisher packs
D.Software product lifecycle
E.Reconciliation dimensions
Answer: D
Explanation:
The answer is: Software product lifecycle
Here‘s why:
Software product lifecycle is a feature within the ServiceNow Software Asset Management (SAM) module that manages the lifecycle of software products used in your organization. This includes information like general availability (when it was first released) and end-of-life dates (when support ends).
The other options are not directly related to product lifecycle information:
License change projection focuses on predicting future license needs based on usage trends.
Normalization suggestions help standardize software data for better reporting.
Publisher packs provide pre-configured content for specific software vendors.
Reconciliation dimensions define how discovered software is matched against entitlement records.
Question 7:
ServiceNow Performance Analytics identifies a trend that use of a certain software package has reduced over time. This is a potential indicator of what?
A.Your company is under-licensed for the product.
B.Your company needs to renegotiate your contract to get better pricing.
C.Your company is over-licensed for the product.
D.Your company needs to retire the unused entitlements.
Answer: C
Explanation:
The correct answer is: Your company is over-licensed for the product.
Here‘s the reasoning:
ServiceNow Performance Analytics identifies a decrease in usage.
Over-licensing means having more licenses than you actually use.
A decrease in usage suggests you might have more licenses than needed (over-licensed).
The other options are less likely:
Under-licensing wouldn‘t be indicated by decreasing usage.
Renegotiating the contract might be a consequence of identifying over-licensing, but it‘s not the initial indicator.
Retiring unused entitlements is a potential action to take after identifying over-licensing.
Question 8:
What is the purpose of the Metric Group on the Software Entitlement record?
A.To select the group of license metrics to be used on the entitlement
B.To select a group to see specific license metrics for a software category
C.To select a category of specific license entitlement attributes
D.To select a group to see specific license key attributes
Answer: B
Explanation:
The correct answer is: To select a group to see specific license metrics for a software category
Here‘s why:
Metric Group categorizes license metrics. This aligns with associating specific metrics relevant to a software category (e.g., per user for design software, per core for server software).
The other options focus on different aspects:
Selecting the group of license metrics itself wouldn‘t require a separate “Metric Group“ concept.
Entitlement attributes define the entitlement itself (like license type), not the metrics used to measure its usage.
License key attributes are specific to the key used to activate the software, not related to usage measurement.
Question 9:
Which of the following are valid on import errors (vs. after import) when using the automated entitlement import feature? (Choose three)
A.Purchased rights should be greater than 0
B.The end date must be greater than the start date
C.Publisher Part Number and Software Model not found
D.Duplicate entry
E.Publisher Part Number already exists
Answer: A, C and D
Explanation:
On import validation errors: Duplicate entry, Publisher Part Number not found, Publisher Part Number and Software Model not found, Multiple software models found for the Publisher Part Number, Import template customized resulting in one or many fields being invalid, Purchased rights should be greater than 0
After Import Validation errors: Cannot ignore a fixed import record, Publisher Part Number already exists, The Publisher Part Number and Software Model conflict, The end date must be greater than the start date
Question 10:
Which ServiceNow plugin is used by Software Asset Management (SAM) Professional and configured during SAM Professional setup?
A.Vendor Procurement
B.Normalization Data Services
C.Asset Cost Management
D.Asset Management
E.ITSM Software Asset Management
Answer: B
Explanation:
The correct answer is: Normalization Data Services
Here‘s why:
Normalization Data Services is a plugin used in ServiceNow to standardize and cleanse software asset data from various sources before populating the SAM database. This ensures consistency and accuracy of information within the SAM system.
Vendor Procurement and Asset Cost Management are functionalities that might be desired for SAM, but they are separate plugins or modules within ServiceNow.
Asset Management and ITSM Software Asset Management are broader categories that encompass SAM functionalities, but they are not specific plugins used during SAM Professional setup.
For a full set of 198 questions. Go to
https://skillcertpro.com/product/servicenow-cis-sam-exam-questions/
SkillCertPro offers detailed explanations to each question which helps to understand the concepts better.
It is recommended to score above 85% in SkillCertPro exams before attempting a real exam.
SkillCertPro updates exam questions every 2 weeks.
You will get life time access and life time free updates
SkillCertPro assures 100% pass guarantee in first attempt.