ServiceNow Application Developer (CAD) Australia Exam Questions 2026
ServiceNow Application Developer (CAD) Australia Exam Questions 2026
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Question 1:
Which one of the following is true for a custom Embedded Help page created by a developer for a custom application ?
A.Can be marked as created by ServiceNow
B.Can include images
C.Can be used for both a list and a form
D.Can require a role
E.Can be displayed is a separate browser window
Answer: D
Explanation:
D. Can require a role
Embedded Help pages are designed to be role-based, meaning a developer can specify a role on the Embedded Help record. This ensures that the help content is only displayed to users who have that specific role, providing targeted and relevant information.
Incorrect:
A. Can be marked as created by ServiceNow
The “ServiceNow Help” configuration option is a read-only field that is automatically selected for baseline help records provided by ServiceNow. Developers are not able to select this option for their own custom Embedded Help pages.
B. Can include images
While some help content can include images, Embedded Help pages have limitations. The newer Help Center, for example, has more advanced support for images and other rich content. Standard Embedded Help pages may not support images.
C. Can be used for both a list and a form
Embedded Help is context-sensitive and page-specific. A separate Embedded Help page must be created for a list and a form because they have different URI paths. A single page cannot serve both views simultaneously.
E. Can be displayed in a separate browser window
The core function of Embedded Help is to provide in-context assistance without requiring the user to navigate away. It opens as a pane or sidebar within the current browser window, not in a separate window.
Question 2:
When configuring an Access Control which has no condition or script, which one of the following statements is not true ?
A.Table.id will grant access to a specific record on a table
B.Table.field will grant access to a specific field on a record
C.Table.none will grant access to every record on the table
D.Table.* will grant access to every field on a record
Answer: A
Explanation:
A. Table.id will grant access to a specific record on a table
The format Table.id is not a valid syntax for defining Access Controls to grant access to a specific record in ServiceNow. To grant access to a specific record (row-level security), you typically use an ACL on Table.none with a condition that evaluates to true for that specific record (e.g., sys_id == 'specific_sys_id' or a query against a field that uniquely identifies the record). Without a condition or script, Table.id does not function as a valid ACL for record-specific access.
Incorrect Options (the ones that ARE true):
B. Table.field will grant access to a specific field on a record
This statement is true. An Access Control configured with Table.field_name specifically targets a particular field on records within that table. If the ACL is met (e.g., user has the required role), they will gain access to that specific field for the records they can access.
C. Table.none will grant access to every record on the table
This statement is true. Table.none (often visually represented as the table name followed by -- None -- in the UI) is a row-level Access Control. If a user satisfies this ACL (e.g., has the required role), they gain access to all records (rows) within that table. This is the foundational ACL for granting access to records.
D. Table. will grant access to every field on a record*
This statement is true. Table.* (the wildcard character) is a field-level Access Control. If a user satisfies this ACL, they gain access to all fields on a record, provided they also have row-level access (e.g., through a Table.none ACL). This is often used to grant broad field access after row-level access has been established, or to override more specific field ACLs with a broader grant.
Question 3:
How can a developer extract data from the response body after calling a REST web service ? More than one response may be correct.
A.Click the Convert Response Body button to convert the response
B.Use the Convert Response Body wizard to translate the response into an object
C.Use the XMLDocument2 API to extract data from XML formatted responses
D.Use the JSON API to convert JSON formatted responses to a JavaScript object
E.Use the XMLDocument2 Script Include to parse the XML
Answer: C and D
Explanation:
C. Use the XMLDocument2 API to extract data from XML formatted responses: This is correct because if the REST web service response body is in XML format, the XMLDocument2 API in ServiceNow can be used to parse the XML and extract the required data. The XMLDocument2 API provides methods to navigate and manipulate XML documents effectively.
D. Use the JSON API to convert JSON formatted responses to a JavaScript object: This is correct because if the REST web service response body is in JSON format, the JSON API in ServiceNow can be used to parse the JSON string and convert it into a JavaScript object. This allows developers to easily work with and manipulate the data contained in the JSON response.
A. Click the Convert Response Body button to convert the response: This is incorrect because there is no “Convert Response Body” button in ServiceNow for converting the response body of a REST web service.
B. Use the Convert Response Body wizard to translate the response into an object: This is incorrect because there is no such wizard in ServiceNow for translating the response body of a REST web service into an object. The conversion must be done programmatically using the appropriate APIs.
E. Use the XMLDocument2 Script Include to parse the XML: This is incorrect because XMLDocument2 is not a Script Include but an API. The term “Script Include” is not applicable in this context. Instead, the XMLDocument2 API is directly used within scripts to parse XML documents.
Question 4:
How do you run a test as a different user? (choose two options)
A.Log in as the user before running the test
B.Use the Create and Impersonate User test step
C.Use the Create a User test step
D.Use the Impersonate test step
E.Impersonate the user before running the test
Answer: B and D
Explanation:
B. Use the Create and Impersonate User test step
ServiceNow Automated Test Framework (ATF) provides a Create and Impersonate User test step.
This step allows you to create a temporary user and impersonate them during the test, ensuring the test runs under that user’s context.
It is especially useful when validating role-based access or permissions.
D. Use the Impersonate test step
ATF also provides a dedicated Impersonate test step.
This lets you impersonate an existing user without creating a new one, allowing you to run the test as that user.
It is commonly used to validate functionality from the perspective of different roles or personas.
Incorrect
A. Log in as the user before running the test
ATF tests are automated and do not require manual login. Logging in manually is not part of the automated test execution process.
C. Use the Create a User test step
Simply creating a user does not automatically impersonate them. You would need the Impersonate step to run the test as that user.
E. Impersonate the user before running the test
Impersonation must be done within the test steps using ATF, not manually before running the test. Manual impersonation does not integrate with automated test execution.
Question 5:
Which one of the following is part of the client-side scripting API ?
A.GlideSystem object (gs)
B.Workflow.scratchpad
C.Current and previous objects
D.GlideUser object (g_user)
Answer: D
Explanation:
D. GlideUser object (g_user)
Client-Side Scripting: Client-side scripts execute within the user’s browser. They interact directly with the user interface elements and provide a more interactive experience.
GlideUser Object: The g_user object is specifically designed for client-side scripting. It provides information about the currently logged-in user, such as their roles, groups, and other user-related details.
Incorrect:
A. GlideSystem object (gs): The gs object is primarily used for server-side scripting. It provides access to server-side functionalities like logging, database interactions, and system properties.
B. Workflow.scratchpad: The Workflow.scratchpad is used to store data within a workflow context. It’s not a client-side object.
C. Current and previous objects: These objects are primarily used in server-side scripts (like Business Rules) to access the current record and its previous state. They are not directly available in client-side scripts.
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It is recommended to score above 85% in SkillCertPro exams before attempting a real exam.
SkillCertPro updates exam questions every 2 weeks.
You will get life time access and life time free updates
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Question 6:
How can a developer create test run data sets for parameterized tests ? More than one response may be correct.
A.Import a spreadsheet with the data
B.Link to a table and run the test for every record in a table
C.Manually create parameter value sets
D.Write a REST web service call to a data source
E.Write a JavaScript to generate random data
Answer: B and C
Explanation:
B. Link to a table and run the test for every record in a table Correct because parameterized tests can be linked to a table, allowing the test to execute for each record. This ensures broad coverage and automates test data generation.
C. Manually create parameter value sets Correct because developers can manually define sets of parameter values to be used in test runs. This provides flexibility when specific test scenarios need to be validated.
Incorrect
A. Import a spreadsheet with the data Incorrect because importing spreadsheets is not a supported method for creating parameterized test data sets in ServiceNow CAD.
D. Write a REST web service call to a data source Incorrect because while REST calls can fetch data, they are not the standard mechanism for parameterized test data creation in ServiceNow.
E. Write a JavaScript to generate random data Incorrect because random data generation via JavaScript is not a supported or reliable approach for parameterized test data sets. Tests require structured and repeatable data.
Question 7:
What are some of the benefits of extending an existing table such as the Task table when creating a new application :
a) You can repurpose existing fields by simply changing the label
b) Use existing fields with no modifications
c) Existing logic from the parent table will automatically be applied to the new table
d) All of the parent table records are copied to the new table
A.B and c
B.A and b
C.A, b, and c
Answer: C
Explanation:
A) You can repurpose existing fields by simply changing the label: This is true. When you extend a table, you inherit all its fields. You can then customize the labels of those inherited fields to better suit the context of your new application without altering the underlying data type or functionality. This is a quick way to adapt existing fields.
B) Use existing fields with no modifications: This is also correct. Extending a table allows you to directly use the inherited fields without any modifications. This saves development time and ensures consistency with the parent table’s data structure. You can add new fields specific to your application as well.
C) Existing logic from the parent table will automatically be applied to the new table: This is a key benefit. Business rules, client scripts, UI policies, and other logic associated with the parent table (like the Task table) will automatically apply to the extended table. This inheritance of logic is extremely useful. For example, if there’s a business rule on the Task table that automatically assigns a task to a group based on certain criteria, that same logic will apply to records in your extended table.
D) All of the parent table records are copied to the new table: This is incorrect. Extending a table does not copy the existing records from the parent table. The extended table starts with no records. It inherits the structure and logic of the parent, not its data. New records created in the extended table are separate and distinct from the records in the parent table.
Question 8:
Which one of the following is the correct way to insert a video into custom Embedded Help content ?
A.Use the Link button to paste the HTML for embedding a video into the custom Embedded Help content
B.Use the Video button to paste the html for embedding a video into the into the custom Embedded Help content
C.Use the video button to paste the video link into the custom Embedded Help content
D.Use the Link button to paste the video link into the custom Embedded Help content
E.You cannot include videos in custom Embedded Help
Answer: B
Explanation:
B. Use the ideo button to paste the HTML for embedding a video into the custom Embedded Help content
ServiceNow’s Embedded Help editor provides a Video button specifically for embedding video content.
The correct method is to paste the HTML embed code (such as from YouTube or Vimeo) into the editor via the Video button.
This ensures the video is properly rendered and supported within the Embedded Help framework.
Incorrect
A. Use the Link button to paste the HTML for embedding a video
The Link button is intended for hyperlinks, not embedding video HTML.
Using it would not render the video properly in Embedded Help.
C. Use the Video button to paste the video link
Simply pasting a video link (e.g., a YouTube URL) is not sufficient.
The Video button requires the embed HTML code, not just a link.
D. Use the Link button to paste the video link
The Link button only creates a clickable hyperlink.
It does not embed or display the video inline in the help content.
E. You cannot include videos in custom Embedded Help
Videos can be included using the Video button with embed HTML.
This option contradicts the actual functionality available in ServiceNow.
Question 9:
Which one of the following is the fastest way to create and configure a Record Producer ?
A.Open the table in the Table Records and select add to the Service Catalog Related link
B.Create a catalog Category, open the category, and select the Add New Record Producer button
C.Use the Record Producer module then add and configure all variables manually
D.Open the table’s form, right-click on the form header, and select the Create Record Producer menu item
Answer: A
Explanation:
A. Open the table in the Table Records and select Add to the Service Catalog Related Link
This method automatically creates a Record Producer with fields mapped to the table and adds it to the Service Catalog, greatly reducing the amount of manual configuration required. It is a built-in shortcut available in the system that leverages the metadata of the table to streamline Record Producer creation.
This action does the following:
Sets the correct target table.
Copies field configurations from the table to the Record Producer form.
Links the Record Producer to the Service Catalog.
This approach is quicker and more automated than creating a Record Producer manually through Studio or Flow Designer.
Incorrect:
B. Create a catalog Category, open the category, and select the Add New Record Producer button
This method involves more manual steps and is primarily about categorizing Record Producers for catalog display. It does not automate any field mapping or default configurations. It is not the fastest way to create and configure a Record Producer.
C. Use the Record Producer module then add and configure all variables manually
This is a completely manual process:
You must define the table,
Add each variable manually,
Configure scripts and logic by hand.
While flexible, it’s the slowest method and not suited when speed is the priority.
D. Open the table’s form, right-click on the form header, and select the Create Record Producer menu item
While this method sounds plausible, as of the latest versions including the Xanadu release, there is no out-of-the-box option labeled “Create Record Producer” when right-clicking the form header. This may have been confused with creating modules or client scripts, but this specific feature doesn’t exist in the UI natively for Record Producers.
Question 10:
What is the purpose of Embedded Help ? More than one response may be correct.
A.Provide help in languages other than English
B.Display content based on user role
C.Coach users on using a custom application
D.Provide specific written or video based instructions for a custom application
E.Display content based on query parameter values
Answer: B, C and D
Explanation:
B. Display content based on user role
Embedded Help can be tailored to show different guidance depending on the user’s role.
This ensures that administrators, developers, and end-users see instructions relevant to their responsibilities.
C. Coach users on using a custom application
Embedded Help is designed to guide users through custom applications.
It provides contextual assistance directly within the interface, reducing training overhead.
D. Provide specific written or video-based instructions for a custom application
Embedded Help supports rich content such as text and videos.
This allows organizations to embed tutorials, walkthroughs, or documentation directly in the app.
Incorrect:
A. Provide help in languages other than English
While ServiceNow supports localization, Embedded Help itself is not specifically intended for multilingual translation.
This option is misleading because language support is handled separately.
E. Display content based on query parameter values
Embedded Help does not dynamically adjust based on query parameters.
It is role-based and application-contextual, not driven by URL parameters.
For a full set of 570 questions. Go to
https://skillcertpro.com/product/servicenow-application-developer-cad-exam-questions/
SkillCertPro offers detailed explanations to each question which helps to understand the concepts better.
It is recommended to score above 85% in SkillCertPro exams before attempting a real exam.
SkillCertPro updates exam questions every 2 weeks.
You will get life time access and life time free updates
SkillCertPro assures 100% pass guarantee in first attempt.