Salesforce Associate Certification Exam Questions 2024
Salesforce Associate Certification Exam Questions 2024
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Question 1:
What is the purpose of an external ID field in Salesforce?
A. To uniquely identify records in Salesforce.
B. To store additional information about a record.
C. To define the relationship between two objects.
Answer: A
Explanation:
Option: A is the correct answer because an external ID field serves as a unique identifier for records that can be used to match data between Salesforce and external systems. This allows for easy integration and data syncing with third-party applications. The external ID is different from the Salesforce record ID and can be a custom or standard field that is marked as an external ID. It is also important to note that external IDs are indexed for faster performance. This is all explained in Salesforce‘s documentation about external ID fields.
Question 2:
How would you add missing fields to a list view you are working with?
A. Create a new field
B. Create a new list view
C. Choose ‘Select Fields to Display to add the fields to the list view‘
Answer: C
Explanation:
The correct answer is C because according to Salesforce documentation, to add missing fields to a list view, you can select ‘Select Fields to Display‘ and then choose the fields you want to add. Option A, to create a new field, is incorrect because this would create a completely new field, not add an existing one to the list view. Option B, to create a new list view, is also incorrect because you would be creating a new view rather than editing the one you are already working with.
Question 3:
How do you add multiple contacts to your Salesforce account detail page?
A. Enable multiple contacts in Setup and add the related list to the account page layout
B. Add multiple contacts to the account page layout
C. Salesforce defaults with multiple contacts available on an account page layout
Answer: A
Explanation:
A is the correct answer because it is the only option that correctly describes the process to add multiple contacts to an account detail page in Salesforce. The documentation states that the user needs to enable multiple contacts in Setup and then add the related list to the account page layout. Option B is incorrect because it implies that contacts can be added directly to the page layout, which is not possible. Option C is incorrect because it is not true – Salesforce does not default with multiple contacts available on an account page layout, this is a feature that needs to be enabled.
Question 4:
What is the first thing you should do if the performance of your Salesforce instance is really slow?
A. Submit a case to Salesforce
B. Check your system status on Trust.Salesforce
C. Call Customer Support
Answer: B
Explanation:
The correct answer is B, check your system status on Trust.Salesforce. According to Salesforce‘s documentation, before submitting a case to Salesforce or calling customer support, it is recommended to check the system status on Trust.Salesforce to see if there are any problems or maintenance activities that could be causing the performance issues. This is the first step in troubleshooting performance issues and can give you information on whether the problem is within your organization or on the Salesforce platform. Therefore, options A and C are incorrect as they are premature actions to take before checking the system status.
Question 5:
Different departments need to make sure their users have the same base access for their respective departments. How should this be implemented?
A. Profile
B. Sharing Set
C. Permission Set
Answer: A
Explanation:
According to Salesforce‘s documentation, A is the correct answer because a profile defines a standard set of permissions for a particular user or group of users, and can be assigned to one or more users or groups. Profiles are used to grant object and field permissions, as well as to set permissions for various components, such as tabs and apps. B, sharing sets, are used to grant access to records that don‘t meet the criteria of sharing rules or to extend sharing access that is outside the organization-wide default settings. Sharing sets aren‘t recommended for granting base access for respective departments. C, Permission sets, are used to grant additional permissions to users or groups beyond their assigned profile. They are used to grant temporary access, override settings, or grant access to specific features without having to change the user‘s profile. Permission sets aren‘t used to provide the same base access across departments.
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Question 6:
What is the primary purpose of validation rules in Salesforce?
A. To enforce data quality standards and consistency.
B. To automate routine processes and tasks.
C. To track changes made to records over time.
Answer: A
Explanation:
The primary purpose of validation rules in Salesforce is to enforce certain data entry requirements for fields, such as ensuring that certain fields are not left blank or that values fall within a certain range. This helps to maintain data accuracy and consistency within the system, which in turn improves business efficiency and decision-making. Answer choice A, “to enforce data entry requirements for fields,“ accurately describes this primary purpose. The other answer choices, while related to the use of validation rules, do not accurately describe their primary purpose.
Question 7:
What is the maximum number of characters allowed in a custom field‘s API name in Salesforce?
A. 40 characters.
B. 80 characters.
C. 120 characters.
Answer: A
Explanation:
According to Salesforce‘s documentation, the maximum number of characters allowed in a custom field‘s API name is 40 characters. This information is stated explicitly in the documentation, making option A the correct answer.
Question 8:
How can a user access the Salesforce AppExchange?
A. Through the Salesforce Setup menu.
B. Through the Salesforce Developer Console.
C. Through the Salesforce AppExchange website.
Answer: C
Explanation:
C is the correct answer for this question, as per Salesforce‘s documentation. The user can access the Salesforce AppExchange through the AppExchange menu available in the Salesforce classic or Lightning experience interface. They need to click on the AppExchange tab, then search for the desired app, and click on the Get It Now button to install or buy it. They can explore the various categories, such as Sales, Marketing, Customer Service, and Admin, to find the most suitable solutions for their business needs. Additionally, they can also access the AppExchange from the Salesforce mobile app to download and install apps on their mobile device. Therefore, option C, ‘ accessing it through the AppExchange menu in Salesforce classic or Lightning experience interface‘, is the correct answer.
Question 9:
Which Salesforce feature allows users to track and manage their sales activities, leads, and opportunities?
A. Salesforce Sales Cloud.
B. Salesforce Service Cloud.
C. Salesforce Marketing Cloud.
Answer: D
Explanation:
A is the correct answer because Salesforce‘s documentation states that the Sales Cloud feature allows users to track and manage their sales activities, leads, and opportunities. Sales Cloud is specifically designed for sales teams to manage their accounts, contacts, leads, opportunities, and more all in one place. Therefore, Sales Cloud is the Salesforce feature that allows users to track and manage their sales activities, leads, and opportunities.
Question 10:
What is the purpose of the Salesforce Trailhead platform?
A. To provide training and educational resources for Salesforce users.
B. To enable integration with third-party applications and systems.
C. To manage user authentication and access to Salesforce orgs.
Answer: A
Explanation:
A is the correct answer for this question – ‘What is the purpose of the Salesforce Trailhead platform?‘ – because Salesforce‘s documentation states that the Trailhead platform is designed to help users learn about Salesforce and its products and also develop new skills. The platform provides interactive tutorials, hands-on exercises, and a variety of learning paths that allow users to build their expertise in specific areas. Through certification programs and other resources, Trailhead is intended to help users become experts in Salesforce and advance their careers. Therefore, the purpose of the Salesforce Trailhead platform is to provide education and training opportunities to users, helping them to develop the skills necessary to succeed in the Salesforce ecosystem.
For a full set of 400+ questions. Go to
https://skillcertpro.com/product/salesforce-associate-certification-exam-questions/
SkillCertPro offers detailed explanations to each question which helps to understand the concepts better.
It is recommended to score above 85% in SkillCertPro exams before attempting a real exam.
SkillCertPro updates exam questions every 2 weeks.
You will get life time access and life time free updates
SkillCertPro assures 100% pass guarantee in first attempt.