ServiceNow CIS-SPM Exam Dumps & Questions 2025
ServiceNow CIS-SPM Exam Dumps & Questions 2025
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Question 1:
When working on demand, what will be the start date for resource plans?
A. project planned start
B. resource plan start date
C. demand start date
D. demand actual start
Answer: C
Explanation:
C. demand start date
When creating resource plans for a demand, the start date is derived from the demands start date.
This ensures that resource allocations align with the demand schedule, not the project schedule.
Incorrect Options:
A. project planned start
Incorrect. The project planned start applies to projects, not individual demands.
B. resource plan start date
Incorrect. This field records the planned allocation, but it does not automatically set the start date for new resource plans.
D. demand actual start
Incorrect. The actual start date is recorded after work begins; it cannot be used for planning future allocations.
Question 2:
How can users view data in Project Workspace on the Financials tab: (Choose 2 answer.)
A. Bi-weekly
B.Custom
C. Fiscal period
D. Quarter
Answer: C and D
Explanation:
Use the Financials tab in Project Workspace to capture the costs and benefits of a project.
The admin can configure the level at which the financials overview data is displayed for the fiscal year in the Project related properties page by navigating to Project Administration > Settings > Preferences – Project.
If no value is specified, by default, the financials are displayed at the quarterly breakdown.
-> C. and D. are correct
Question 3:
Can an it_project_manager convert a task to a milestone?
A. Yes, if the task is assigned to the project manager.
B. Yes, by right-clicking on the task in the Planning Console.
C. No, the PPS admin role is also required.
D. No, this can only be done by a system admin.
Answer: B
Explanation:
A milestone is a project task with a duration of zero (0). Use milestones to mark key dates in your project, such as key decision points, approvals, and holidays. Milestones are treated like any other project task and you can create dependencies between tasks and milestones.
Role required: it_project_manager
-> B. is correct
Question 4:
How can the planned start date on a WIP/Closed task be changed?
A. By setting the property - ‘Enable firing of Business Rules on save from Planning Console‘
B. By setting the property - ‘Enable alter of planned date with Actual for Manual Project‘
C. By setting the property - ‘Enable altering of planned date(s) for task in WIP/Closed‘
D. By setting the property - ‘Enable project cost rollup‘
Answer: C
Explanation:
In ServiceNow Project Management, tasks that are in a Work In Progress (WIP) or Closed state usually do not allow changes to planned start or end dates to maintain data integrity and historical accuracy.
However, if there‘s a business requirement to allow such changes, ServiceNow provides a system property for this specific scenario:
Property Name: com.snc.project_planned_date_edit_for_wip_closed
Label: Enable altering of planned date(s) for task in WIP/Closed
– What this property does:
When enabled, it allows project managers to manually adjust the planned start and/or end dates of tasks even if they are in WIP or Closed states.
This is particularly useful when you need to reflect reality after late updates or exceptions in the planning process.
Question 5:
As an administrator, what can you use to customize the PPM Mobile application?
A. Mobile Studio
B. Now Platform App Engine
C. Now Mobile App
D. Service Catalog
Answer: A
Explanation:
Use Studio to create and modify mobile components for use in any of the ServiceNow mobile apps.
You can activate the Mobile: Project Status application from ServiceNow Store, earlier known as PPM Mobile (com.sn_ppm_mobile), if you have the admin role. Installing this application also activates related plugins if they are not already active.
-> A. is correct
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Question 6:
Which role is required to define custom schedules?
A.resource_manager
B. pps_resource
C. system admin
D. resource_user
Answer: C
Explanation:
Defining new/custom schedule records is a system-level configuration task, and it requires administrative rights. The system admin role has the privileges needed to create and edit schedule records and related configuration.
– Why the others aren’t correct:
resource_manager / resource_user / pps_resource: These roles can use schedules (assign schedules to resources, view capacity), but they do not have the system-level rights to create or define new schedule types or system schedule records.
– Memory trick:
Think: “Define = Admin“ – If you’re creating system objects (schedules), you need a system admin.
Question 7:
The RIDAC workflow can be modified by using which recommended feature?
A. Service Catalog
B. Project Form
C. Flow Designer
D. Workflow Editor
Answer: C
Explanation:
New in the Orlando release (Which still available and still applied in the Vancouver release) that:
– Demand Management:
+ RIDAC: Modify the RIDAC workflow using Flow Designer.
Moreover, from the ServiceNow PPM Fundamental course: “An admin can inactive or configure new conversions using Flow Designer. The admin can find all the RIDAC related actions under the application RIDAC Spoke.“
Question 8:
What are the allocation types available on a resource plan? (Choose three.)
A.Weekly
B. Yearly
C. Monthly
D. Plan Duration
E. Daily
Answer: A, C and D
Explanation:
When creating a resource plan in ServiceNow‘s Project Portfolio Management (PPM), you can define how the requested hours or effort is distributed across the plan timeline using Allocation Types.
The available allocation types are:
Weekly – Hours are allocated and viewed per week.
Monthly – Hours are allocated and viewed per month.
Plan Duration – Hours are spread evenly over the entire duration of the plan.
Question 9:
Resource plan costs are divided into (Choose three.)
A. Planned Cost
B. Forecast Cost
C. Allocated Cost
D. Expense Cost
E. Actual Cost
Answer: A, C and E
Explanation:
There are three COSTS associated with a Resource Plan:
Planned cost. Amount in Planned hours multiplied by the hourly rate. This is a first draft estimate of the Resource Plan cost.
Confirmed/Allocated cost. Amount of confirmed or allocated hours multiplied by the hourly rate of the confirmed or allocated resources. Provides a more accurate estimation.
Actual cost. Based on the Time Cards used for the Actual hours, calculated using the hourly rate of each user and the hours worked.
Question 10:
The basics of Demand Management include (Choose two.)
A. Identify stakeholders
B. Create assessment categories
C. Evaluate and quality tasks
D. Create ideas
Answer: A and B
Explanation:
Basics of Demand Management
Set up the application: Plan, create stakeholders and assessment categories, and create bubble charts.
Assess ideas: Review and analyze submitted ideas before promoting ideas to demands.
Create and add details to the demands: Create demands and add demand tasks, stakeholders and assessments, and evaluate and qualify demands.
Use the Demand Management application or the demand workbench to compare and assess demands, and promote demands to projects, enhancements, changes, or defects.
-> A. and B. are correct
For a full set of 480 questions. Go to
https://skillcertpro.com/product/python-pcep-30-02-exam-questions/
SkillCertPro offers detailed explanations to each question which helps to understand the concepts better.
It is recommended to score above 85% in SkillCertPro exams before attempting a real exam.
SkillCertPro updates exam questions every 2 weeks.
You will get life time access and life time free updates
SkillCertPro assures 100% pass guarantee in first attempt.