ServiceNow CSA Exam Dumps 2024
ServiceNow CSA Exam Dumps 2024
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Question 1:
How can you activate the Application Collaboration in ServiceNow?
A. You can use the App Collaboration plugin and an active App Engine Studio.
B. It is ready to use by typing collaboration in the application navigator.
C. You can ask developers to activate it from the ServiceNow Store.
D. You need to be an active App Engine Studio user.
Answer: A
Explanation:
Application Collaboration is available with activation of the App Collaboration plugin [com.glide.app_collaboration]. The App Engine Studio must be active for you to use Collaboration.
With application collaboration, you can manage the permissions for the collaborators who develop a platform application. If you have the admin role, you can manage delegated development permissions to designated developers at the application level.
Learn more here!
Learning Domains:
Instance Configuration – Installing applications and plugins
Data Migration and Integration – Scripting in ServiceNow
First introduced: Rome release
Question 2:
Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?
A. Record Context Menu
B. Column Context Menu
C. Value Context Menu
D. List Context Menu
Answer: A, C
Explanation:
The Column Context Menu displays actions that involve creating quick reports, configuring lists and exporting data.
Access the List column context menu, also called a right-click menu, by clicking the menu icon () at the top of a list column or by right-clicking the column heading.
Question 3:
Different form templates can be applied to a form by accessing the _______.
A. Template editor
B. Template creator
C. Template bar
D. Toggle template views
Answer: C
Explanation:
The Template Bar allows users to select different templates to apply to the form.
Use the template bar to apply, edit, and create templates.
The template bar appears at the bottom of the form.
Click a template, which appears in blue text, to apply them to the form.
Use the buttons to the right to add, edit, and access the complete list of templates.
Question 4:
What do you select to personalize the system settings of the Now Platform user interface?
A. Gear icon
B. Magnifying glass icon
C. Question mark icon
D. Logo
Answer: A
Explanation:
You can define system settings to customize the UI for yourself.
The gear icon (), located within the banner frame, displays the system settings pop-up window.
Question 5:
What aspects of the Service Catalog application can a Catalog Administrator manage?
Select 3 Answers from the below options.
A. Allow external sharing of Drive content for the IT group only.
B. Create a Drive DLP policy that will allow sharing to only domains on an allow list.
C. Use shared drives to store the content, and share only individual files externally.
D. Let users share files between the two companies by using the ‘Trusted Domains’ feature. Create an allow list of the trusted domains, and choose sharing settings for the users.
Answer: A, B, E
Explanation:
Users with the Catalog Administrator [catalog_admin] role can manage the Service Catalog application, including catalogs, categories and items, but not including scripting functions available to administrators [admin].
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SkillCertPro updates exam questions every 2 weeks.
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Question 6:
What is mandatory to select when importing Microsoft Word documents as knowledge articles?
A. Category
B. Knowledge Base
C. Publish
D. Short Description
Answer: B
Explanation:
Selecting the Knowledge Base is mandatory when importing Microsoft Word documents as knowledge articles into a knowledge base.
You need the Can Contribute access to at least one active knowledge base, and the required role is knowledge.
Question 7:
How can one user temporarily become another user for testing purposes?
A. Open User Administration > Users, select a user, and click the Impersonate User related link.
B. Open the User menu and select the Impersonate User menu item. Select a user to impersonate.
C. Open the User menu and select the Elevate Roles menu item. Select a user to impersonate.
D. Open User Administration > Impersonate User and select a user to impersonate.
E. Select a user to impersonate with the User Picker in the banner.
Answer: B
Explanation:
Administrators can impersonate other authenticated users for testing purposes and view impersonation logs.
When impersonating another user, the administrator has access to exactly what that user can access in the system, including the same menus and modules. The instance records anything the administrator does while impersonating another user as having been done by that user.
A user can temporarily become another user for testing purposes by impersonating users from the User menu.
Ensure you properly log out and log in after the impersonation is completed. When you attempt to impersonate a locked or inactive user, the system forces a logout after you generate an event or click a link. All changes made while using impersonation affect the current session.
Question 8:
Which solution is NOT a best practice when configuring Assignment Rules or Predictive Intelligence?
A. Setting a User based on Category and Subcategory.
B. Setting an Assignment group and User based on the Short description.
C. Setting an Assignment group and User based on Category and Subcategory.
D. Setting an Assignment group based on Category and Subcategory.
E. Setting an Assignment group based solely on Subcategory (Category = none).
Answer: E
Explanation:
When configuring Assignment Rules or Predictive Intelligence, it is best practice to:
Setting an Assignment group and User based on Category and Subcategory,
Setting a User based on Category and Subcategory,
Setting an Assignment group and User based on the Short description, and
Setting an Assignment group based on Category and Subcategory.
You should not set an Assignment group based solely on Subcategory (Category = none). The customer will not see the Subcategory with a Category set to none.
Question 9:
How do end-users typically access the service catalogue when using the Service Portal?
A. Under System Status
B. Under Request Something
C. In the Knowledge Base
D. In the Community
Answer: B
Explanation:
When using the Service Portal, end-users typically access the service catalogue by clicking on Request Something.
Question 10:
What visualization types allow you to add multiple data sources of the same type in the UI Builder?
Select 2 Answers from the below options.
A. Compliance requirements can vary depending on the industry of the organization
B. Compliance requirements are the same for all organizations using Google Workspace
C. Compliance requirements can be ignored if the organization is a small business
D. Compliance requirements only apply to certain Google Workspace services
Answer: C, D
Explanation:
You can add multiple data sources of the same type for Time Series (including Area, Column, Line, Stepline, and Spline) and Bar (including Horizontal bar and Vertical bar) visualisations.
You can change data visualisation types via a drop-down in the configuration panel to preview different data visualisation types.
Time Series visualisations show data over time. All time series visualisation types share configuration options. They differ in the use case, depending on whether you want to emphasize data trends or the differences between individual data points.
Bar visualisations enable you to compare scores across data dimensions. Horizontal and vertical bar visualisation types are available. They share all configuration options. In general, you can use horizontal bars for nominal or categorical data and vertical bars for ordinal or sequential data.
For a full set of 900+ questions. Go to
https://skillcertpro.com/product/servicenow-csa-admin-exam-questions/
SkillCertPro offers detailed explanations to each question which helps to understand the concepts better.
It is recommended to score above 85% in SkillCertPro exams before attempting a real exam.
SkillCertPro updates exam questions every 2 weeks.
You will get life time access and life time free updates
SkillCertPro assures 100% pass guarantee in first attempt.