ServiceNow HR Service Delivery (HRSD) Exam Questions 2024
ServiceNow HR Service Delivery (HRSD) Exam Questions 2024
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Question 1:
How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?
A. Using User Criteria
B. All employees will see the same information
C. Using HR Criteria
D. Client roles automatically limit what is visible to employees
Answer: C
Explanation:
HR criteria defines the audience for HR content, services, or cases. You can make information available to or create an HR case for specific groups, individuals, or to all employees using HR criteria.
HR criteria uses the standard platform condition builder to support complex conditions for controlling the Employee Center content that employees see when logged in.
HR criteria uses the standard condition builder.
Role required: sn_hr_core.admin
Navigate to All > HR Administration > HR Criteria
Read more on ServiceNow Product Documentation page – HR criteria (servicenow.com)
Question 2:
What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two)
A.It is not necessary because the system Admin always has access to all HR data
B.This ensures that HR has control over further HR configurations
C.The HR Admin role should remain a part of the system Admin role
D.This ensures that confidential HR data is only accessible to users with an HR role
Answer: B and D
Explanation:
After system configuration, remove the HR Administrator role from IT System Administrator to prevent the IT System Administrator from viewing sensitive HR information. This will ensure that only the HR Administrator [sn_hr_core.admin] has access to the sensitive information.
Read more on ServiceNow Product Documentation page – Remove HR Administrator role from IT System Administrator (servicenow.com)
Question 3:
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?
A.You must create a custom ACL to allow the script includes to work
B.The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed
C.You must change Scope for the script includes to work
D.The Status of the associated record on the Application Restricted Caller Access list must be set to Denied
Answer: B
Explanation:
Define cross-scope access to an application, application resource (such as an access control role, a business rule, a UI action, or a script include), or event. You can even use these settings to allow or deny requests for access.
Restricted caller access privilege settings overview
Restricted caller access [sys_restricted_caller_access] records track cross-scope applications or scripts that request access to an application, application resource, or event in the Now Platform. The Now Platform creates sys_restricted_caller_access records when one of these actions occurs:
Caller access is set to Caller Restriction or Caller Tracking.
A cross-scope script attempts to access an application resource or event.
Note: A system scope to target scope is an example of a cross-scope.
You can use these records to do these tasks:
Track cross-scope requests for access to an application resource. You can use access requests to determine which applications need access to resources and data from other application scopes.
Approve or deny any cross-scope requests for access to application resources or events. For example, you can create a Restricted Caller Access record to allow access for all scope-to-scope requests.
Read more on ServiceNow Product Documentation page – Restricted caller access privilege settings (servicenow.com)
Question 4:
HR admin without the Admin role cannot do the following (Choose three)
A.Access HR Guided Setup
B.Configure scripts
C.Modify all items in HR Profile
D.Create a new knowledge base
Answer: A, B and D
Explanation:
HR Administrator [sn_hr_core.admin] can do the following:
Assign users any of the HR roles.
View and access the HR Service Portal.
View, create, and edit HR cases in HR Case Management.
Access and create HR tasks inside an HR case using the Add Task related link.
View, create, and edit HR profiles including sensitive information like SSN and salary.
Create HR profiles and generate for multiple users through custom criteria.
Associate any user to HR roles, groups, and skills.
View and access HR Administration.
View and access HR Dashboards & Reports.
Run Application View to manage:HR objects like HR roles and profiles.Note: When the Human Resources Scoped App: Core (com.sn_hr_core) and Lifecycle Events (com.sn_hr_lifecycle_events) plugins are active, the Lifecycle Admin (sn_hr_le.admin) role is part of HR Admin (sn_hr_core.admin).
Read more on ServiceNow Product Documentation page – Manage HR roles (servicenow.com)
Question 5:
If the HR admin role is removed from the Admin role, is Admin able to view the confidential HR data?
A.FALSE
B.TRUE
Answer: A
Explanation:
After system configuration, remove the HR Administrator role from IT System Administrator to prevent the IT System Administrator from viewing sensitive HR information. This will ensure that only the HR Administrator [sn_hr_core.admin] has access to the sensitive information.
Read more on ServiceNow Product Documentation page – Remove HR Administrator role from IT System Administrator (servicenow.com)
For a full set of 270 questions. Go to
https://skillcertpro.com/product/servicenow-hr-service-delivery-hrsd-exam-questions-2024/
SkillCertPro offers detailed explanations to each question which helps to understand the concepts better.
It is recommended to score above 85% in SkillCertPro exams before attempting a real exam.
SkillCertPro updates exam questions every 2 weeks.
You will get life time access and life time free updates
SkillCertPro assures 100% pass guarantee in first attempt.
Question 6:
How is the system using the Document type on the HR Document Template record?
A.It filters a list of documents so that HR criteria can be applied on to the necessary document(s) for the employee
B.It shows all PDF documents
C.It filters out inactive documents
D.It presents all documents
Answer: A
Explanation:
Document types limit the choices for allowable documents based on HR service. For organizations with large amounts of documents, document types help categorize and make finding the correct document easier.
For example, you can have multiple employee verification letters depending on if the employee is full-time, part time, or contingent. HR criteria on an HR service determines which letter to send.
When an HR case is created for an HR service, it checks:
HR case template for the HR service
The document type for the HR case template
HR criteria
Verifying this information allows the case to narrow the search for the correct letter or auto-populate the exact letter required.
Read more on ServiceNow Product Documentation page – Using document types with HR document templates (servicenow.com)
Question 7:
The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?
A.Contextual Search configuration
B.HR Service configuration
C.HR Criteria configuration
D.Knowledge Management configuration
Answer: A
Explanation:
Contextual search is a search technology that focuses on the context of the query as well as the intent of the user in order to fetch the most relevant set of results. Contextual search displays related results within a form or record producer based on the text you enter in a field.
Example use cases for Incident:
An agent, working on an Incident record, can use contextual search to find and attach knowledge articles, order a catalog item on behalf of the caller, or search for an article and link it to a related incident or problem.
A user, creating an Incident via the Service Portal, can see related catalog items that the user can order. The user can also view related knowledge articles to help them resolve the issue on their own without involving the service desk operators.
Read more on ServiceNow Product Documentation pages:
Contextual search (servicenow.com)
How to configure contextual search to attach a knowledge article to a different field than the default – Support and Troubleshooting (servicenow.com)
Question 8:
What are the benefits of Now Create?
A.Faster time to value with reduced risk
B.All of the above
C.Higher quality and predictable results
D.Better experience for all the team members
Answer: B
Explanation:
Whether it's your first ServiceNow implementation project or you're expanding use of the Now Platform, whether you're an industry expert or a technical pro, you've probably asked yourself these questions. Now Create was designed to help every person involved in the planning and delivery of a ServiceNow implementation project and not just at the beginning but at every step, from start to finish. Whatever your role, whatever your level of expertise, you can get the practical guidance you need to do your job the best way possible. Now Create gives you access to the structured processes and leading-practice assets that drive higher quality and more predictable results with a faster time to value.
Read more on Now Create page – now-create-ebook.pdf (servicenow.com)
Question 9:
If the Matching Rules are returning the list of potential assignees, what is making the actual assignment of the HR Case?
A.HR Business rules
B.COEs
C.Agent Skills
D.Assignment Rules
Answer: D
Explanation:
Assignment and matching rules in HR: The base system uses a combination of automatic case assignment features to assign an HR case to an agent. It attempts to assign cases to the agent with the least number of cases assigned, has the skills required by the case, and matches the location of the subject person.
Read more on ServiceNow Product Documentation page – Assignment and matching rules in HR (servicenow.com)
Question 10:
With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?
A.Translated Versions related list
B.Article Versions related list
C.Knowledge feedback related list
D.Affected Products related list
Answer: A
Explanation:
To enable translation of knowledge articles, you must activate multiple plugins.
I18N:Knowledge Management Internationalization Plugin v2 (com.glideapp.knowledge.i18n2) plugin.
Internationalization plugins for each appropriate language.
Note:
Activating internationalization plugins for the available languages automatically activates the I18N: Internationalization plugin (com.glide.i18n) that instead activates the I18N: Knowledge Management Internationalization Plugin v2 (com.glideapp.knowledge.i18n2) plugin.
Beginning with the San Diego release, you can request ServiceNow personnel to customize your Languages [sys_language] table. You can create translations of knowledge articles into any combination of language and region configured in the table. These combinations must be in compliance with the Internet Engineering Task Force (IETF) BCP-47 standard
Translated Versions related list is automatically added to the Knowledge form after you save an article.
Read more on ServiceNow Product Documentation page – Activate the knowledge management internationalization plugin (servicenow.com)
For a full set of 270 questions. Go to
https://skillcertpro.com/product/servicenow-hr-service-delivery-hrsd-exam-questions-2024/
SkillCertPro offers detailed explanations to each question which helps to understand the concepts better.
It is recommended to score above 85% in SkillCertPro exams before attempting a real exam.
SkillCertPro updates exam questions every 2 weeks.
You will get life time access and life time free updates
SkillCertPro assures 100% pass guarantee in first attempt.