ServiceNow CIS-Discovery Exam Dumps 2024
ServiceNow CIS-Discovery Exam Dumps 2024
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Question 1:
Benefits of using Discovery
A. Extend discovery throughout IT
B. Realize fast time to value
C. Accurate monitoring of Applications
D. Enable service impact analysis
Answer: A, B, D
Explanation:
ServiceNow Discovery offers a range of benefits that can significantly enhance your IT operations management practices.
Here‘s a breakdown of the advantages you mentioned:
Extend discovery throughout IT : Discovery helps you move beyond traditional server discovery and gain automatic visibility into a broader spectrum of IT components across your network. This can include network devices, applications, virtual machines, and more. By extending discovery throughout your IT environment, you obtain a more comprehensive and accurate picture of your infrastructure.
Realize fast time to value : ServiceNow Discovery offers a pre-built framework with out-of-the-box capabilities. This allows you to get started with basic discovery processes quickly, without extensive customization. Additionally, automated discovery can expedite the initial population of your CMDB (Configuration Management Database), leading to faster time to value for your investment.
Enable service impact analysis : With a comprehensive CMDB populated through ServiceNow Discovery, you gain valuable insights into the relationships between CIs (Configuration Items). This dependency mapping empowers you to perform effective service impact analysis. By understanding how CIs are interconnected, you can predict the potential impact of outages or changes on various services within your IT environment.
Additional Benefits of Discovery:
Improved IT Efficiency: Automated discovery reduces manual efforts associated with identifying and maintaining an accurate CMDB. This frees up IT staff to focus on higher-value tasks.
Enhanced Incident Resolution: By having a more complete picture of your IT infrastructure, you can pinpoint the root cause of incidents faster and more efficiently.
Proactive Problem Management: Discovery can help you identify potential issues or configuration inconsistencies before they cause disruptions. This allows for proactive problem management and improved IT service availability.
Compliance Support: Discovery can assist in demonstrating compliance with industry regulations or internal security policies by ensuring accurate and up-to-date asset information within your CMDB.
In conclusion, ServiceNow Discovery offers a compelling set of benefits that can streamline your IT operations management, improve efficiency, and empower you to make data-driven decisions for your IT environment.
Question 2:
How many CI Identifiers can be configured per CI Class?
A. 2
B. 10
C. 5
D. 1
Answer: D
Explanation:
· In ServiceNow Configuration Management Database (CMDB) management, a CI Identifier is a unique identifier for a particular CI (Configuration Item).
One (1) CI Identifier can be configured per CI Class .
· Here‘s why multiple identifiers aren‘t typically used:
· Uniqueness: The primary purpose of a CI Identifier is to provide a unique way to identify a specific CI within a CI Class. Having multiple identifiers for a single class would defeat the purpose of ensuring uniqueness.
Primary Identifier: Each CI Class typically has a designated primary identifier that serves as the main field for identifying CIs belonging to that class.
While you can‘t configure multiple identifiers per CI Class, some CIs might have additional attributes that can be used for secondary identification purposes. However, these wouldn‘t be classified as official CI Identifiers within ServiceNow.
Question 3:
The credential alias is now supported by, select 2
A. probes
B. patterns
C. shazzam port probe clusters
D. credential-less discovery
E. enhanced midservers
Answer: A, B
Explanation:
Correct Statements:
Probes : Credential aliases can be used with probes to specify the credentials needed for accessing devices during discovery. This eliminates the need to hardcode credentials within the probe itself, improving security and manageability.
Patterns : Similar to probes, patterns can leverage credential aliases to define the authentication methods for gathering data from devices. This promotes code reusability and simplifies credential management within discovery patterns.
Incorrect Statement:
Shazzam port probe clusters: Shazzam is a ServiceNow technology for large-scale IP discovery. While Shazzam utilizes probes, credential aliases themselves wouldn‘t be directly tied to Shazzam port probe clusters.
Credential-less discovery: Credential-less discovery refers to techniques for discovering devices without requiring explicit credentials. Credential aliases wouldn‘t be applicable in such scenarios.
Enhanced MID Servers: MID Servers are components that facilitate communication between ServiceNow and your IT environment. While enhanced MID Servers might offer improved performance or functionality, they wouldn‘t directly relate to credential alias support.
In conclusion, credential aliases are now supported by both probes and patterns in ServiceNow, enhancing security and manageability for discovery processes.
Question 4:
Different types of Operation Choices available on a pattern Designer
A. Query, Parse, Data, Transform
B. Query, Parse, Data, Action
C. Query, Parse, Data, Action, Classify
D. Query, Parse, Data, Action, Transform
Answer: B
Explanation:
The different types of operation choices available on a ServiceNow pattern designer are:
Query : This operation type allows you to interact with external systems or data sources using protocols like SNMP (Simple Network Management Protocol) or WMI (Windows Management Instrumentation). You can use queries to retrieve specific information from devices during discovery.
Parse : This operation type helps you process and extract data from the output of queries or scripts within your pattern. Parsing often involves manipulating raw data into a structured format usable by subsequent steps in the pattern.
Data : This operation type encompasses various actions related to managing data within the pattern. It might include setting variable values, performing calculations, or manipulating data structures.
Action : This operation type enables you to execute specific actions based on the data collected during discovery. Examples include sending notifications, triggering workflows, or modifying existing CIs within the CMDB.
Optional Choices:
Transform: While not always listed as a separate category, some versions of ServiceNow might offer a “Transform“ operation type. This can be similar to “Parse“ but might focus on broader data transformations beyond simple extraction.
Classify: The “Classify“ operation type might be available in specific contexts within the pattern designer. This could be used to manually assign a classification to a discovered device, although leveraging CI Classifiers associated with the pattern is a more common approach.
Understanding Operation Choices:
These operation choices provide building blocks for defining the steps your discovery pattern will execute. By selecting the appropriate operation types and configuring them effectively, you can create patterns that gather the necessary data, process it appropriately, and ultimately lead to the successful discovery and classification of CIs within your ServiceNow CMDB.
Question 5:
Which of the following modules are supported with ACC-V?
A. Running processes
B. File Systems
C. Serial numbers
D. Asset tags
E. Processor utilization
F. TCP Connections
Answer: A, B, C, F
Explanation:
Supported Modules:
Running processes : ACC-V can discover and inventory running processes on devices, providing valuable insights into the software and applications running on your network.
File Systems : ACC-V can identify and retrieve information about file systems on discovered devices. This can help you understand storage utilization and potentially uncover sensitive data exposure.
Serial numbers : Serial numbers are unique identifiers for hardware components. ACC-V can discover serial numbers for devices, aiding in asset tracking and lifecycle management.
TCP Connections : ACC-V can identify active TCP connections on discovered devices. This information helps in understanding network communication patterns and identifying potential security risks.
Unsupported Modules:
Asset tags: Asset tags are physical labels attached to devices. ACC-V, being an agentless solution, wouldn‘t be able to directly read physical tags. Asset tag information might be collected through other methods or manually entered into the CMDB (Configuration Management Database).
Processor utilization: While some agentless discovery techniques might estimate processor utilization, ACC-V‘s primary focus is on retrieving data without relying on agents. More detailed performance metrics might require additional tools or agents.
Conclusion: ACC-V offers a valuable capability for ServiceNow Discovery by enabling the collection of various data points about devices without requiring pre-installed agents. The supported modules you identified (running processes, file systems, serial numbers, and TCP connections) provide crucial information for building a comprehensive inventory of your IT infrastructure.
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Question 6:
File based discovery is automatically activated for all _______ users?
A. Event management
B. Asset management
C. Administration
D. Discovery
Answer: D
Explanation:
Ø File-based discovery is automatically activated for all Discovery users in ServiceNow.
Ø Here‘s why the other options are less likely:
Ø Event management: File-based discovery focuses on searching for specific file patterns or names to identify software or configurations. It‘s not directly tied to event management, which deals with monitoring and responding to IT events.
Asset management: While file-based discovery can contribute to asset management by helping identify software installed on devices, it‘s not automatically activated for all asset management users. Asset management encompasses broader functionalities beyond file-based discovery.
Administration: While administrators might have access to configure and manage file-based discovery settings, it‘s not automatically activated for all administrative users.
Ø Understanding File-Based Discovery: File-based discovery is a technique used in ServiceNow to discover software and configurations by searching for specific file extensions or names within file systems on discovered devices.
This approach can be particularly useful for identifying applications that might not have a strong agent presence or registry entries.
Ø Activation for Discovery Users: ServiceNow typically activates file-based discovery by default for users with the “Discovery“ role.
This role grants users access to features and functionalities related to the discovery process, including file-based discovery.
Benefits of Automatic Activation:
Ø Streamlined workflows: Automatic activation ensures that discovery users have access to file-based discovery capabilities without requiring manual configuration.
Improved software visibility: By leveraging file-based discovery, discovery users can gain a more comprehensive view of software installed on devices within your IT environment.
Ø Conclusion: The automatic activation of file-based discovery for Discovery users in ServiceNow simplifies the software discovery process and facilitates a more complete understanding of your IT infrastructure.
Question 7:
Installed Software on a CI, Processes running on a CI are gathered during which discovery phase?
A. Port Scan
B. Identification
C. Exploration
D. Classification
Answer: C
Explanation:
Ø Installed software and processes running on a CI (Configuration Item) are typically gathered during the Exploration phase of discovery in ServiceNow.
Ø Here‘s a breakdown of the discovery phases and why Exploration is the most likely phase for collecting this information:
Ø Port Scan: This phase focuses on identifying open ports on target devices. While it might provide clues about potential services running on those ports, it wouldn‘t directly reveal details about installed software or specific processes.
Ø Identification: This phase attempts to identify the type of device discovered based on the information gathered during the port scan and potentially other initial probes. It wouldn‘t delve into detailed software or process information.
Ø Exploration : This phase involves deeper inspection of the discovered device. Probes specifically designed to gather information about installed software and running processes are typically executed during this stage. These probes might leverage various techniques like WMI (Windows Management Instrumentation) or SSH (Secure Shell) to access and collect detailed information from the device.
Ø Classification: This phase utilizes the information collected during exploration and other phases to categorize the discovered device into a specific type (e.g., server, router, printer). While classification might rely on data gathered about software or processes, it wouldn‘t necessarily involve actively collecting that information during the classification phase itself.
Ø In essence, the Exploration phase serves as the primary stage for gathering detailed information about installed software and running processes on discovered devices. By leveraging specialized probes and protocols during this phase, ServiceNow Discovery aims to populate your CMDB with a comprehensive view of your IT infrastructure.
Question 8:
What is the purpose of the Discovery Configuration Console?
A. Configuration of Discovery debug logs and other properties
B. Enable/Disable the discovery of Devices(Windows,Unix), Applications &
Include/Exclude the discovery of installed Software based on filters
Answer: B
Explanation:
The Discovery Configuration Console in ServiceNow serves multiple purposes related to managing the discovery process:
1. Enable/Disable Discovery of Devices (Windows, Unix): This functionality allows you to control whether specific device types (Windows, Unix, or potentially others) are discovered during scans. You can choose to discover all device types, exclude certain types, or focus on specific categories of devices based on your requirements.
2. Enable/Disable Discovery of Applications: This option lets you determine if applications running on discovered devices are identified during the discovery process. You can choose to discover all applications, exclude applications, or potentially focus on discovering applications based on specific criteria.
3. Include/Exclude Software Discovery based on Filters: This powerful feature enables you to define filters that specify which software installations should or shouldn‘t be discovered on devices. You can create filters based on various attributes like software name, version, vendor, or even regular expressions for more granular control.
Additional Considerations:
· Discovery Performance: Excluding unnecessary discovery tasks (like specific device types or applications) can help optimize discovery performance, especially in large network environments.
· CMDB Accuracy: Discovery filters ensure that only relevant software is included in your CMDB, improving data accuracy and reducing clutter.
In essence, the Discovery Configuration Console empowers you to tailor ServiceNow Discovery to your specific needs. By controlling what types of devices, applications, and software are discovered, you can optimize the process, maintain data accuracy within your CMDB, and focus on the information that‘s most critical for your organization.
Question 9:
If multiple datasources are authorized to updated the same table in the CMDB based on reconciliation definition.
Which of the following statement is correct for Datasource precedence in CMDB Reconciliation?
A. A higher order datasource has higher priority then a lower order datasource
B. A lower order datasource has higher priority then a higher order datasource
Answer: B
Explanation:
Ø In ServiceNow CMDB Reconciliation, a lower order datasource has higher priority than a higher order datasource.
Ø Here‘s why:
Ø Datasource Precedence: This concept determines the order in which data sources are considered when reconciling data and updating the CMDB.
Lower Order, Higher Priority: In ServiceNow, data sources with a lower order value are considered to have higher precedence. This means that data from these sources will overwrite conflicting data from data sources with higher order values during reconciliation.
Why This Makes Sense:
Ø Accuracy and Trust: It‘s often assumed that data sources with lower order values are more reliable or trustworthy sources of information. Therefore, their data takes precedence during reconciliation to maintain data accuracy within the CMDB.
Specificity vs. Generality: Lower order data sources might be more specific to a particular CI (Configuration Item) and its attributes. Their data is likely more relevant and should take priority over potentially more generic data from higher order sources.
Ø Configuring Datasource Precedence: You can typically define datasource precedence within Reconciliation Rules or Reconciliation Sets in ServiceNow.
By assigning lower order values to more trusted or specific data sources, you ensure their data has higher priority during reconciliation, promoting data accuracy within your CMDB.
Ø Additional Considerations: While lower order generally translates to higher priority, it‘s recommended to carefully review and configure precedence based on your specific data sources and their relative importance for each CI attribute.
Ø Complex scenarios might involve using precedence exceptions to further refine how data from different sources is handled during reconciliation.
By understanding datasource precedence, you can ensure that ServiceNow CMDB Reconciliation prioritizes the most accurate and relevant data for each CI, fostering a reliable and up-to-date configuration management system.
Question 10:
What CI Field can be used to identify aging Cis
A. Created
B. Updated
C. Discovery Source
D. Most recent discovery
Answer: D
Explanation:
Ø Out of the listed CI fields, “Most recent discovery“is the most suitable field to pinpoint aging CIs in ServiceNow.
Ø Here‘s a breakdown of why “Most recent discovery“is the ideal choice:
Ø Focuses on Discovery Time: This field explicitly captures the date and time when a CI was most recently discovered during a discovery run.
Ø Identifies Lack of Updates: CIs that haven‘t been discovered recently might indicate that they are either inactive, outdated, or potentially removed from the network. By identifying CIs with an older “Most recent discovery“timestamp, you can prioritize investigating their status and update the CMDB accordingly.
Ø While other fields like “Created “or “Updated“provide timestamps, they don‘t necessarily reflect the current relevance of a CI within your network. “Most recent discovery“ offers a more targeted approach to identifying aging CIs that might require attention.
For a full set of 340+ questions. Go to
https://skillcertpro.com/product/servicenow-cis-discovery-exam-questions/
SkillCertPro offers detailed explanations to each question which helps to understand the concepts better.
It is recommended to score above 85% in SkillCertPro exams before attempting a real exam.
SkillCertPro updates exam questions every 2 weeks.
You will get life time access and life time free updates
SkillCertPro assures 100% pass guarantee in first attempt.