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Question 1:
The Administrator at Universal Container will create a custom field to track a specific tier 2 support user on a case record. What data type should be used when creating this custom field?
A. Hierarchical Relationship
B. Formula
C. Lookup Filter
D. Lookup Relationship
Answer: D
Explanation:
With a lookup relationship, you can: link two different objects.
https://help.salesforce.com/articleView?id=overview_of_custom_object_relationships.htm&t
Question 2:
What standard objects have many-to-one relationship with the account object? Choose 3 answers.
A. Opportunity
B. Contact
C. Case
D. Campaign
E. Lead
Answer: A, B, C
Explanation:
Opportunity, Contact, and Case are the children object to the Account object.
Question 3:
A System Administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage. Which data validation tool can be used to accomplish this? Choose 2 answers.
A. Data validation rules
B. Formula fields
C. Record types and read-only page layouts
D. Workflow approvals
Answer: A, C
Explanation:
“From editing the field” which means the data is displayed “read-only” and to ensure it’s not edited again to this field, we can add a validation rule to make sure upon saving the record.
Question 4:
UMS is using the content delivery feature of Salesforce Content. What are two benefits of this feature? Choose 2 answers.
A. Use Password protection for content deliveries that contain proprietary information
B. Associate the content delivery with a Salesforce record
C. Customize the URL assigned to the content delivery
D. Encrypt certain content delivery files
Answer: A, B
Explanation:
A content delivery allows you to convert documents such as Microsoft® PowerPoint and Word files into an optimized web-based version for easy online viewing. After you create your delivery, you can send its encrypted URL to any recipient, such as leads, customers, partners, and colleagues, and then track how often people view or download the content.
Users can:
1) Associate the content delivery with a Salesforce record to help users better understand records, for example the helpful resource for case records, etc.
2) Use password to protect your content. The default option for content-delivery passwords are:
– Password protection is optional and defaults to OFF
– Password protection is optional and defaults to ON
– Password protection is required
https://help.salesforce.com/articleView?id=content_delivery_about.htm&type=5
Question 5:
Which two objects can an Administrator customize the Stage Setup Flow? Choose 2 answers.
A. Campaign Members
B. Opportunities
C. Campaigns
D. Leads
Answer: B, D
Explanation:
Only opportunity and lead have stage field.
For a full set of 550+ questions. Go to
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SkillCertPro offers detailed explanations to each question which helps to understand the concepts better.
It is recommended to score above 85% in SkillCertPro exams before attempting a real exam.
SkillCertPro updates exam questions every 2 weeks.
You will get life time access and life time free updates
SkillCertPro assures 100% pass guarantee in first attempt.
Question 6:
Sales representatives at UMS are working on opportunities and need to see how their colleagues have effectively managed other opportunities with comparable products, competing against the same competitors. Which two features should an Administrator use to allow for this? Choose 2 answers.
A. Opportunity dashboard
B. Big deal alerts
C. Opportunity update reminders
D. Chatter groups
Answer: A, D
Explanation:
Dashboard is useful to see every team members’ work status/workload/progress; and the chatter group is useful for the instant messages delivered. Big deal alerts is to remind opportunities with large amount; opportunity update reminders is to send out to the managers to look closely if the opportunities are updated in time.
Question 7:
Which two statements about products and price books are true? Choose 2 answers.
A. A product can have different list prices in different price books.
B. Price books that contain assets CANNOT contain products.
C. The standard and list price for a product can be listed in multiple currencies.
D. Products without a price are automatically added to the standard price book.
Answer: A, C
Explanation:
A single price book can have prices in multiple currencies for a product. A product can have different list prices in different price books.
https://help.salesforce.com/articleView?id=products_pricebooks.htm&type=5
Question 8:
Which two ways allow a sales user to relate an opportunity to a campaign? Choose 2 answers.
A. Use the campaign hierarchy related list on the opportunity.
B. Select the primary campaign source for the opportunity.
C. Use the campaign Influence related list on the opportunity.
D. Select the campaign record type when creating the opportunity.
Answer: B, C
Explanation:
1. Campaign influence:
Definition: It is used to understand how your campaigns are affecting your opportunity pipeline and it is a tool that helps you attribute a percentage of success to influential campaigns.
Analysis: campaign influence related list enables user to see various campaigned related to the certain opportunity.
https://help.salesforce.com/articleView?id=campaign_influence_parent.htm&type=5
2. Campaign hierarchy:
Definition: It allows you to group campaigns together within a specific marketing program or initiative, which enables you to analyze related marketing efforts more efficiently. The Campaign Hierarchy shows a maximum of two hierarchy levels: the parent/primary campaign and its child campaigns.
Analysis: campaign hierarchy enables user to specify the parent campaign/primary campaign. The Campaign Hierarchy related list provides statistics fields for each campaign in the list as well as the total value for the parent campaign and all the campaigns below it in the campaign hierarchy, which doesn’t have much relevance here.
https://help.salesforce.com/articleView?id=campaigns_viewhierarchy.htm&type=5
Question 9:
The VP of Sales is using Collaborative Forecasting to track sales rep quote attainment. The VP wants to be notified when Opportunity Stage goes backward in the sales process. Which feature should the System Administrator use?
A. Big deal alert
B. Workflow rule
C. Field history tracking report
D. Validation rule
Answer: B
Explanation:
Big deal alert: Automatically email your users whenever an opportunity reaches a threshold of amount and probability.
Workflow rule: It lets you automate standard internal procedures and processes to save time across your org. Here the criteria is: when Opportunity Stage goes backward; the action is: notify VP.
Field history tracking report: You can select certain fields to track and display the field history in the History related list of an object.
Validation rule: Validation rules verify that the data a user enters in a record meets the standards you specify before the user can save the record.
https://help.salesforce.com/articleView?id=customize_wf.htm&type=5
Question 10:
What are two considerations when configuring the lead conversation process? Choose 2 answers.
A. Roll-up summary lead fields can be mapped to custom contact fields.
B. Standard lead fields are automatically converted to account, contact and opportunity fields.
C. Custom lead fields can be mapped to account, contact, and opportunity fields.
D. Custom lead fields can be mapped to custom object fields.
Answer: B, C
Explanation:
When sales reps convert qualified leads, the information from the standard lead fields appears in standard fields for contact, account, and opportunity records. If you set up custom lead fields, you specify how that custom information converts to custom fields in accounts, contacts, and opportunities.
https://help.salesforce.com/articleView?id=customize_mapleads.htm&type=5
https://help.salesforce.com/articleView?id=leads_notes.htm&type=5
For a full set of 550+ questions. Go to
https://skillcertpro.com/product/salesforce-certified-administrator-practice-exam-set/
SkillCertPro offers detailed explanations to each question which helps to understand the concepts better.
It is recommended to score above 85% in SkillCertPro exams before attempting a real exam.
SkillCertPro updates exam questions every 2 weeks.
You will get life time access and life time free updates
SkillCertPro assures 100% pass guarantee in first attempt.