Microsoft Dynamics 365 MB-920 Exam Questions 2026
Microsoft Dynamics 365 MB-920 Exam Questions 2026
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Question 1:
A retailer has an online store and a physical location. You are setting up Dynamics 365 Commerce. You want shoppers to receive discounts based on the quantities purchased. The larger the quantity, the larger the customers discount. You need to set up the system to apply discounts based on quantities. What should you set up?
A. Loyalty card
B. Retail channel
C. Loyalty scheme
D. Task management
Answer: C
Explanation:
Assessed Capability: Discounts and Brand Loyalty (Product Management)
This item tests the candidate’s understanding of discounts and brand loyalty, which are key capabilities of product management in Dynamics 365 Commerce.
Loyalty Schemes
Loyalty schemes define:
• Earning rules (how customers earn points)
• Redemption rules (how points can be used)
• Discounts based on quantity of items sold
These rules apply to a selected loyalty program and help incentivize repeat purchases.
Loyalty Cards
Loyalty cards are issued to customers to:
• Identify the customer during purchases
• Track earned loyalty points
Loyalty cards do not apply quantity-based discounts by themselves; they only link the customer to the loyalty program.
Task Management
Task management is a productivity feature in Dynamics 365 Commerce that enables managers and workers to:
• Create and manage task lists
• Define assignment criteria
• Track task status and progress
• Integrate tasks between:
○ Back office
○ Point of Sale (POS) applications
Retail Channels
Retail channels represent the different ways merchandise is sold, including:
• Online stores
• Call centers
• Physical retail stores (brick-and-mortar)
Each channel can have different configurations for pricing, discounts, and loyalty programs.
Question 2:
A company uses Dynamics 365 Supply Chain Management. The company has a vitamin subscription program for its customers. Planned batch orders for a specific vitamin must cover four weeks of demand. No other vitamin orders should be consolidated. You need to consolidate the specific batch orders by using a single process. Which type of manufacturing should you configure?
A. Unified (mixed mode)
B. Process
C. Discrete
D. Lean
Answer: B
Explanation:
Manufacturing Strategies – Dynamics 365 Finance):
This item tests the candidate’s knowledge of manufacturing strategies.
Manufacturing Types (Know the Differences):
Process manufacturing
Used for products that cannot be disassembled.
Common in batch or semi-continuous production environments.
Often used to help automate distribution processes for such products.
Lean manufacturing
Focuses on reducing waste in assembly and manufacturing processes.
Discrete manufacturing
Used when finished goods can be disassembled and components reused.
Mixed-mode manufacturing
Uses a combination of process, lean, and discrete manufacturing methods.
Question 3:
A company uses Dynamics 365 Finance and Operations apps. A manager requires an overview of customer invoice data, reports, and transactions from one location. You need to explain where to find this information. Where should you direct the manager to?
A. Module
B. Favorites
C. Tile
D. Filters pane
E. Workspace
Answer: E
Explanation:
Assessed Capability: Navigating Finance and Operations Apps (Workspaces)
This item tests the candidate’s knowledge of navigating the finance and operations apps in Microsoft Dynamics 365 Finance and understanding how workspaces are used to summarize and present an activity-oriented view of financial data.
Workspaces provide a personalized work center that brings together:
• Key data
• Reports
• KPIs
• Relevant transactions
• Quick links to frequently used pages
They are designed to increase efficiency for daily tasks by presenting the most relevant information in one place.
Scenario Example
In the scenario, a manager could open the Customer invoice workspace to get a consolidated overview of:
• Outstanding invoices
• Invoice-related KPIs
• Transaction lists
• Quick navigation links
Typically, a workspace includes:
• KPI tiles that you can select to drill into related transaction lists
• Lists and links to relevant pages and actions
❌ Module
Selecting a module opens a specific functional area or page.
It does not provide a summarized or activity-oriented overview of data like a workspace does.
❌ Favorites
Favorites provide quick access to pages the user has bookmarked.
They do not present KPIs, summaries, or aggregated views of data.
❌ Filters Pane
The Filters pane is used to filter data within a list page.
It does not summarize information or provide a workspace-style overview.
❌ Tile
Tiles display individual data points or KPIs and are components of dashboards and workspaces.
On their own, tiles do not fulfill the requirement of providing a complete activity-oriented overview.
Question 4:
A company implements Dynamics 365 Finance and Dynamics 365 Supply Chain Management. The company must use fixed asset and costing functionalities specifically in the Finance modules. Which three Dynamics 365 Finance modules can the company use? Each Correct answer presents a complete solution.
A. Asset management
B. Fixed assets
C. Cost accounting
D. Asset leasing
E. Cost management
Answer: B, C and D
Explanation:
Assessed Capability: Understanding Modules in Dynamics 365
This item tests the candidate’s knowledge of the different modules and functionalities available across Microsoft’s Dynamics 365 applications.
Modules in Microsoft Dynamics 365 Finance
Asset Leasing
Asset leasing is an advanced capability used to:
• Manage leased assets
• Track lease terms and liabilities
• Automate financial transactions related to leases
This functionality is part of Microsoft Dynamics 365 Finance and supports compliance with leasing standards and accurate financial reporting.
Fixed Assets
The Fixed assets module helps organizations:
• Track and manage company-owned fixed assets
• Handle depreciation, acquisition, and disposal
• Maintain accurate asset records for financial reporting
This module is part of Microsoft Dynamics 365 Finance.
Cost Accounting
Cost accounting allows organizations to:
• Collect cost data from:
○ General ledger
○ Sub-ledgers
○ Budgets
○ Statistical sources
• Analyze and summarize costs
• Support management decisions related to:
○ Pricing
○ Budgeting
○ Cost control
This module is part of Microsoft Dynamics 365 Finance.
Modules in Dynamics 365 Supply Chain Management
Asset Management
Asset management is an advanced module used to:
• Manage physical assets
• Schedule and track maintenance jobs
• Handle work orders and maintenance plans
This module belongs to Dynamics 365 Supply Chain Management, not Finance.
Cost Management
Cost management focuses on:
• Valuation and accounting of:
○ Raw materials
○ Semi-finished goods
○ Finished goods
○ Work-in-progress (WIP)
• Supporting inventory costing and production accounting
This module is part of Dynamics 365 Supply Chain Management.
Question 5:
A company implements Dynamics 365 Finance. The company overpays a vendor. The company must post the overpayment amount to the vendor cash discount account. You need to configure the cash discount to manage overpayments. Which field should you configure?
A. Cash discount administration
B. Calculate cash discounts for credit notes
C. Calculate cash discount for partial payment
D. Discount offset account
Answer: A
Explanation:
Assessed Capability: Cash Discount Configuration
This item tests the candidate’s knowledge of cash discount configuration in Microsoft Dynamics 365 Finance.
Cash Discount Administration
In the Cash discount administration field, you define how the system handles overpayments or underpayments when a cash discount is not deducted.
• If Specific is selected:
○ The overpayment or underpayment amount is posted to the vendor cash discount account.
○ This ensures proper accounting treatment for minor payment differences.
Discount Offset Account
In the Discount offset account field, you specify:
• The ledger account used to offset transactions when cash discounts are applied
• This ensures that discounts are posted to the correct financial accounts for accurate reporting
Cash Discounts for Partial Payments
You can enable automatic cash discount calculations by selecting:
• Calculate cash discount for partial payment
○ Allows cash discounts to be calculated automatically when a customer or vendor makes a partial payment
• This option can also be enabled to:
○ Automatically calculate cash discounts for credit notes
For a full set of 690 questions. Go to
https://skillcertpro.com/product/microsoft-dynamics-365-mb-920-exam-questions/
SkillCertPro offers detailed explanations to each question which helps to understand the concepts better.
It is recommended to score above 85% in SkillCertPro exams before attempting a real exam.
SkillCertPro updates exam questions every 2 weeks.
You will get life time access and life time free updates
SkillCertPro assures 100% pass guarantee in first attempt.
Question 6:
You are implementing Dynamics 365 Finance. You are setting up the chart of accounts. Some accounts must be available for only the first 90 days of the year. You need to ensure that these accounts are suspended after 90 days. What should you configure?
A. Period-end close
B. Journals
C. Financial dimensions
D. Legal entity overrides
Answer: D
Explanation:
General Ledger – Dynamics 365 Finance):
Legal entity overrides are intended for short-term use only.
Not all main accounts are valid for all legal entities.
Some main accounts may be relevant only for a specific period.
Journal entries are used only for adjustments.
Period-end close is the process run at the end of an accounting period.
Question 7:
A company implements Dynamics 365 Finance. To prevent fraud activity, the company configures the system to generate an electronic list of checks every time the checks are printed. You need to set up the required feature. Which feature should you configure?
A. Positive pay
B. Letter of guarantee
C. Bill of exchange
D. Post-dated checks
Answer: A
Explanation:
Positive Pay – Dynamics 365 Finance):
This item tests the candidate’s knowledge of Positive pay functionality.
Positive pay generates an electronic list of checks presented to a bank.
Positive pay files help banks prevent check fraud.
Positive pay is set up to generate the electronic check list each time checks are printed.
Related Financial Instruments:
A bill of exchange is a written or electronic order from a customer directing another party (usually a bank) to pay a stated amount to the company.
A letter of guarantee is a bank’s agreement to pay a set amount if a customer defaults on a payment or obligation to the beneficiary.
Postdated checks are issued for a future date and cannot be cashed until that date.
Question 8:
A company implements Dynamics 365 Supply Chain Management. A vendor negotiates a lower price based on percentages for all purchases. You need to create a trade agreement for the vendor. What should you configure?
A. Category hierarchy
B. Unit conversions
C. Price/discount agreement
D. Product identifiers
Answer: C
Explanation:
Trade Agreements – Dynamics 365 Finance:
This item tests the candidate’s knowledge of trade agreements set up under Sales to allow discounts.
Trade agreements are a capability of both Purchasing and Sales.
Trade agreements that provide discounts must be set up and activated in the Price/Discount Agreement journal.
Related Setup Concepts:
Unit conversions define different units of measure or conversions between units for each product.
Category hierarchy classifies products for export, procurement, sales, and other purposes.
Product identifiers assign each product a unique number or ID.
Question 9:
You own a bicycle parts brick-and-mortar store that has a call center for orders. The call center implements Dynamics 365 Commerce. Customers can choose delivery or store pickup for orders. Delivery charges must be added automatically when items are shipped. You need to set up the delivery charges. What should you do?
A. Configure distribution parameters.
B. Configure channel setup options.
C. Create and configure call center catalogs.
D. Configure and run process delivery modes.
Answer: B
Explanation:
Delivery Charges – Dynamics 365 Finance):
This item tests the candidate’s knowledge of delivery charges.
Delivery charges are part of the system setup for shipping products.
Channel setup defines delivery charges and whether they’re calculated at the order header or order line level.
Distribution defines the mode of delivery (not the automatic charges).
Process delivery modes runs a batch job to make delivery modes available for use in sales order processes for channels.
Catalog setup lets companies group products and attributes for external publishing and consumption.
Question 10:
A company implements Dynamics 365 Finance. The company must distribute a transaction amount across multiple ledger account and dimension combinations. You need to design the financial process for the company. Which process should you design?
A. Allocation
B. Cost rollup
C. Positive pay
D. Free text invoice
Answer: A
Explanation:
Financial Allocations – Dynamics 365 Finance:
This item tests the candidate’s knowledge of financial processes that distribute amounts across multiple legal entities and financial dimensions.
Allocations distribute amounts across multiple ledger account combinations.
Allocations help ensure expenses and revenues are charged to the correct accounting objects.
Related Processes (Know the Differences):
Cost rollup is related to cost accounting.
Distribution of transactions is part of the ledger accounting process.
Free text invoice is used to create a customer invoice without items.
Positive pay generates an electronic list of checks that can be presented to a bank to help prevent fraud.
For a full set of 690 questions. Go to
https://skillcertpro.com/product/microsoft-dynamics-365-mb-920-exam-questions/
SkillCertPro offers detailed explanations to each question which helps to understand the concepts better.
It is recommended to score above 85% in SkillCertPro exams before attempting a real exam.
SkillCertPro updates exam questions every 2 weeks.
You will get life time access and life time free updates
SkillCertPro assures 100% pass guarantee in first attempt.