Members Portal Password Retrieval Error

In case you get an error when you try to retrieve your password, contact your OGD administrator.

Possible causes:

• Wrong or invalid email address in the Members Portal and/or OGD account.

  • • The email address may have a space at the end.

    • The email address may have an invalid character.

    • The email address may be wrong.

Unless otherwise stated, the steps below are for the OGD Administrator to do.

Part 1: Change the email address in the OGD.

• Log in to the OGD.

• Click Members.

• Access the member's record with the password issue.

• Copy the email address to a notepad.

• Change the email address to your email address.

• Click Save Changes.

• Do not log out yet.

Part 2: Retrieve the Members Portal account password.

• Do the Members Portal password retrieval procedure.

• Check your email for the new password.

Part 3: Let the member change the password.

• Log in to the Members Portal using the new password.

• Change the password. If not done yet, set the username.

Part 4: Change the email address back in the OGD.

Assuming the OGD session in Part 1 has not timed out

• Change the email address to the original email address of the member.

• Click Save Changes.

• Log out.