Errors

The OGD and Members Portal are linked to each other. Sometimes, an error appears in the Members Portal and the fix needs to be done in the OGD.

Members Portal Errors

• Error messages when you create a Members Portal account

• Incomplete List of Household Members in the Members Portal

• Members Portal Password Retrieval Error

OGD Errors

• When you change someone's status from Household Head (or Household Leader) to Member, you get an error message: Error! Cannot set service to MEMBER. There are still members assigned to this leader as the household head. Re-assign them all first to a new household head.