Incomplete Household Members in Members Portal

Issue:

A Household Head sees an incomplete list of Household Members in his Members Portal account.

Solution:

For the OGD Encoder

• Log in to the OGD.

• Check the record of each Member if the pastoral service record needs to be updated. Update the entries as needed.

• If a Member's pastoral service record appears to be up-to-date -- that is, the current Household Head appears in the Member's newest/latest pastoral service record, do these steps.

  • 1. Let's call the Member's newest/latest pastoral service record as Record 1.

    2. Copy the details of Record 1-- From date, To date, Area/Chapter, Household Head -- to a notepad.

    3. Create a new pastoral service record using the details from Record 1. Let's call this new entry as Record 2.

    4. Delete Record 1.

    5. Make sure the details of Record 2 are correct.

For the Household Head

• Log in to the Members Portal.

• Confirm if all your Household Members appear in the list of your lower household.