Sources
Management Practices Barometer
BRILMAN, Jean, Les meilleures pratiques de management, au coeur de la performance, Éditions d'Organisation, 1998.
DRUCKER, Peter F., Management Tasks, Responsabilities, Practices, Harper & Row, New York, 1973.
HIEBELER, Robert, KELLY, Thomas B., KETTEMAN, Charles, Best Practices, Building your business with customer-focused solutions, Simon & Schuster, 1998.
HRONEC, Steven M., Vital signs, AMACOM, 1993.
JOYCE, William, NOHRIA, Nitin, ROBERSEN, Bruce, What (really) Works, The 4 + 2 Formula for Sustained Business Success, HarperCollinsPublishers, 2003.
SPITZER, Dean R., Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success, 2007