Techsoup

Techsoup is a bridge between big tech companies and nonprofits, helping nonprofits get discounts and free stuff. A number of tools are available less expensively via TechSoup. Our TechSoup number is 4739-AMES-IPNS

We have made the following requests from TechSoup:

1. 1978133: QuickBooks Online Plus, 1-year initial subscriptino, 5 users. $50, shipped 9/8/17

2. 2085160: DocuSign Standard Edution, $89, shipped 2/5/2018

3. 2241028: QuickBooks Online Plus, subscription renewal, $50, 8/9/2018 request. This was paid automatically each year by some credit card until that expired. As of 7/11/24, updated it to pull from our CSB bank account.

4. 2404027: Windows Operating System Upgrade, $16, shipped 2/15/2019

5. 3234938: DocuSign Standard Edition $89, shipped 9/21/21

We have one user account with them (president@navigationgames.org); on 12/10/25, Barb requested that Marius and Maija be added as agents for Navigation Games. Barb resubmitted that request on 2/5/26.

On 12/10/25, I see that our status is "Pending qualification" including for the August 25 request for renewal of Quickbooks Online Plus. Questions:

• What's the status of our quickbooks account? We want to not lose that!

• How do we change from pending qualification to being qualified? Let's contact Techsoup to ask that. "Requalification pending"

We have made 4 requests from Techsoup as of 12/9/25:

1. 4055686 8/9/24 $80 Quickbooks Online Plus, subscription renewal

2. 3234938 9/20/21 $89 DocuSign Standard Edition

3. 2402407 2/14/19 $16 Windows Operating System Upgrade

4. 4343009 8/9/25 $80 Quickbooks Online Plus, subscription renewal 

Current Problems to Resolve - Feb 2026

1. 12/10/25: Barb requested that Marius and Maija be added as agents for Navigation Games. DID THAT HAPPEN?

2. Techsoup "Requalification pending" - what does that mean?

3. Email 12/10/25: BB paid for a 70% off coupon for business plan for wix. Next I'm supposed to get a coupon, and then get the Wix plan -- where does this stand?

4. Email 12/15/25: "We will need you to fax us a payment form for the QB Online renewal" - BB did not do this.

   1. What is our existing QB license? We obviously need it bc we do all our accounting there -- so, is our license currently active?

   2. How does our current license relate to the communications with TechSoup, which is saying that our QB Online renewal did not process?

How to look at request history: Donation Request History 

On 2/5/26, we have 2 pending requests in the period 1/6/25 to present:

• 4421325 (Wix)

• 4343009 (QB Online)

Both show "pending qualification"

2/5/26: Barb (with Marius watching) tried contacting TechSoup customer service. Barb wrote in the help chat box:

In 2025, we purchased two items from TechSoup. I kept waiting to receive them but didn't ever get them. Then I looked on your site and I see that it says we need to be requalified, but it does not show me any action I should take. Are we just waiting (many months) for TechSoup to update our status? Our qualification status is "Requalification pending" and it says "if you have any questions, please contact TechSoup Customer Service." That's you!