Texting

The Texting feature in HRGP allows you to send and receive SMS messages directly from the platform, making it easy to communicate with candidates, employees, and contacts without leaving the system.

Texting is commonly used during the hiring process to confirm interviews, follow up with applicants, and provide updates.

Texting can be accessed directly from the main navigation menu in HRGP.

You can also send text messages directly from the Applicant Dashboard.

Twilio Requirement

HRGP uses Twilio to power SMS messaging.

Before sending text messages, you must:

1. Create a Twilio account.

2. Connect your Twilio credentials to HRGP.

3. Purchase a phone number.

Once your Twilio account is connected and a number is available, texting features will become active.

Sending Messages from the Texting Page

To send or manage messages:

1. Open Texting from the main menu.

2. Select an existing conversation or start a new one.

3. Type your message.

4. Send the message.

The Texting page displays all conversations associated with your account.

From here you can:

• view recent conversations

• open message threads

• review past messages

• continue existing conversations

Each conversation shows the contact name and message history, making it easy to track communication.

Sending Messages from the Applicant Dashboard

You can also text candidates directly from the Applicant Dashboard.

To send a message:

1. Go to ATS → Applicants.

2. Find the candidate you want to contact.

3. Click the Text icon next to the applicant.

4. Enter your message and send it.

This allows you to quickly communicate with candidates while reviewing their application.

Bulk Texting

HRGP allows you to send messages to multiple recipients at once.

Bulk texting is useful when you need to send the same message to a group of candidates, such as:

• Interview invitations

• Job updates

• Follow-up messages

• Hiring announcements

This feature saves time when communicating with many applicants.

Warning: Use bulk texting carefully and ensure messages are relevant to recipients to avoid excessive or unwanted communication.

Text Templates

Text templates allow you to create pre-written messages that can be reused.

Templates are helpful for frequently sent messages such as:

• interview confirmations

• interview reminders

• follow-up messages

• application updates

Using templates helps ensure messages are consistent and professional.

Scheduling Messages

HRGP allows you to schedule text messages to be sent at a later time.

This is useful when:

• sending reminders before interviews

• scheduling messages during business hours

• planning follow-up communication

Scheduled messages can be sent to one or multiple recipients.

Group Conversations with Hiring Team Members

When a Job Posting has more than one Job Communicator or Job Owner, HRGP creates a shared messaging conversation for texting with the applicant.

In this shared conversation:

• The applicant and any team member can send and reply to text messages directly.

• Other team members associated with the position can see the conversation inside HRGP.

• Participants may also receive email notifications when new messages are sent.

This allows multiple members of the hiring team to stay informed and participate in communication with the applicant when needed.

All messages remain organized in the same conversation thread so the hiring team can easily review the full communication history.

Email Notifications for Replies

When a candidate or contact replies to a text message, HRGP can send an email notification to the participants in that conversation.

This helps ensure that users are aware of incoming replies even if they are not currently logged into HRGP.

Receiving Messages

When a candidate or contact replies to a message, their response will appear in the same conversation thread inside HRGP.

This allows you to manage two-way messaging directly from the platform.

Best Practices

• Keep messages short and clear.

• Use texting for quick communication, not long explanations.

• Use templates for frequently sent messages.

• Use bulk texting carefully to ensure messages are relevant to recipients.

• Schedule messages to ensure they are sent at appropriate times.

• Maintain professional communication with all candidates.