Connect Twilio Texting

You can start hiring without Twilio, but candidate texting will occur outside HRGP. Texting is optional but strongly recommended for faster candidate response times.

Most customers connect Twilio early to manage email, text, chat, and interview communication in one place.

Texting significantly increases candidate response rates and helps teams move candidates through the hiring process more quickly.

Why Connect Twilio?

When you connect Twilio, HRGP provides a dedicated company phone number for SMS and unlocks powerful messaging features, including:

Centralized communication – Send and receive SMS, chat, and video messages directly within HRGP.

Built-in compliance – Automated opt-in handling and messaging safeguards help meet carrier requirements.

Advanced texting tools – Use text templates, bulk messaging, and scheduled messages to save time and stay consistent.

How to Get Started

While logged into HRGP, complete the Twilio setup form below.

👉 https://hrgp.io/app/twilio-form
(Takes approximately 15–20 minutes to complete.)

Step 1: Complete the required business information

This information is required by Twilio for compliance approval.

Step 2: Submit the form

Twilio may contact you if additional information is required.

Step 3: Final setup in HRGP

HRGP will complete the final setup so you can choose and assign phone numbers in TOOLS → Phone Numbers.

Pricing & Timing

One-time processing fee

$39 (applied at your next subscription renewal)

Ongoing costs

Phone number — $2/month
Text messages — $0.05 per message
Chat, video calls, and saved recordings — Free

Approval timeline

Typically 10–14 business days. In some cases, approval may take slightly longer depending on Twilio review requirements.

SMS Consent Language for Job Postings & Applications

Overview

To comply with carrier and Twilio messaging requirements, HRGP automatically injects standardized SMS consent language into job postings and/or application forms only when texting is enabled and approved.

This language is standardized and cannot be modified to ensure compliance.

SMS Consent Language (Required)

When texting is enabled, the following language is automatically inserted:

"By applying for this position, you agree to receive communications related to your application, including email and text messages. Message and data rates may apply. You may opt out of text messages at any time by replying STOP."

Why This Wording Is Used

This language is intentionally standardized because it:

• Meets carrier and Twilio compliance requirements

• Uses plain English (no legal jargon)

• Is clearly contextual to the hiring process

• Includes an explicit opt-out instruction

• Aligns with industry-standard consent practices

When This Language Appears

✅ Automatically included only when texting is enabled

✅ Applied only after Twilio approval

❌ Not shown when texting is disabled

❌ Cannot be modified or removed

Important Notes

• This consent language applies only to application-related communications

• Candidates can opt out of text messages at any time by replying STOP

• HRGP enforces this language platform-wide to protect both employers and candidates from compliance issues

If you have questions about SMS compliance or enabling texting for your account, please contact support@hrgp.io.

Need Help?

If you have questions while completing the form or during the approval process:

📞 Call or text HRGP Support at 508-216-0326
📧 Email support@hrgp.io

For more details, see the Twilio guide below:

👉 Twilio A2P 10DLC Business Info Guide