Troubleshooting & FAQ

This page answers common questions and helps resolve issues you may encounter while using HRGP. If you don’t see your question here, our support team is happy to help.

Why can’t I see certain pages or features?

Access to pages and features depends on your user role and permissions.

• Recruiters and HR users typically have full access

• Hiring managers may only see jobs and applicants assigned to them

• Some tools require admin-level permissions

If something looks missing, ask an admin to review your role settings.

Changes I made aren’t showing up. What should I do?

Most changes save automatically, but visibility may depend on context.

Try the following:

• Refresh your browser

• Log out and log back in

• Confirm you’re viewing the correct job, applicant, or workflow

• Check whether the item is active or inactive

Jobs & Job Visibility

Why isn’t my job showing on my website or job links?

Common reasons include:

• The job is marked Inactive

• Required job fields are missing

• The job was recently created and is still syncing

• The job order was changed but not saved

Check the Manage Jobs page to confirm the job is active and properly configured.

Why doesn’t my job appear on Google Jobs?

Google Jobs visibility depends on several factors:

• Job content must meet Google’s formatting requirements

• Google determines when and where jobs appear

• Newly posted jobs may take time to be indexed

HRGP automatically structures jobs for Google Jobs, but placement and ranking are determined by Google.

Applicants & Messaging

Why can’t I send a text message to a candidate?

Texting requires:

• Twilio to be connected

• Company approval for A2P 10DLC messaging

• Candidate consent to receive texts

If any of these steps are incomplete, texting will be disabled.

Why can I click an applicant’s email but not their phone number?

• Clicking an email opens HRGP’s email workflow

• Phone numbers are displayed for reference only

• Phone numbers are not clickable by design

This ensures compliance and prevents unintended outbound calls.

Why didn’t a candidate receive my email or text?

Possible reasons include:

• The message went to spam or junk

• The candidate opted out of texts

• The email address or phone number is incorrect

• Messaging was sent before Twilio approval

You can check message status in the applicant’s activity timeline.

Texting & Twilio

Do candidates have to opt in to receive text messages?

Yes. Candidate consent is required.

HRGP collects consent:

• During the application process when texting is enabled

Candidates can opt out at any time by replying STOP.

Why is texting disabled in my account?

Texting is disabled if:

• Twilio is not connected

• Your business has not been approved

• Required compliance information is missing

Once approved, HRGP enables texting automatically.

Interviews & Scheduling

Why can’t I schedule an interview?

Check that:

• A calendar is connected

• You have permission to schedule interviews

• The applicant is still active

If calendars were recently connected, try refreshing the page.

Job Boards & Applications

Where do applicants from job boards go?

All applicants—regardless of where they apply—flow directly into HRGP.

This includes:

• Google Jobs

• JobTarget marketplace boards

• Company profile pages

• Individual job links

• Embedded job listings

No manual importing is required.

Billing & Access

Why was I charged for Twilio?

Twilio fees include:

• One-time processing fee

• Monthly phone number cost

• Per-message usage fees

These charges come from Twilio and are passed through by HRGP.

Why can’t I invite a new team member?

Check that:

• You have admin permissions

• The email address is valid

• The invitation hasn’t expired

Invitations expire after 48 hours for security reasons.

What are the system requirements for HRGP?

HRGP is a modern, web-based platform and does not require any software installation. You can access HRGP directly from your web browser on most modern devices.

To ensure the best performance and compatibility, we recommend the following system requirements.

Supported Browsers:

HRGP works best with the latest versions of modern browsers:

• Google Chrome (Recommended)

• Microsoft Edge

• Mozilla Firefox

• Safari

For the best experience, always keep your browser updated to the latest version.

Unsupported Browsers:

The following browsers are not recommended and may cause display or functionality issues:

• Internet Explorer

• Outdated browser versions more than 2 years old

Recommended Devices:

HRGP works on most desktop and laptop computers.

Recommended devices include:

• Windows computers running Windows 10 or later

• Apple computers running macOS 11 or later

• Tablets can access HRGP through a browser, but some advanced features may work best on desktop devices.

Mobile Access:

HRGP can be accessed from mobile devices through a web browser.

Supported mobile browsers include:

• Chrome (Android)

• Safari (iOS)

Mobile access is ideal for:

• Reviewing applicants

• Sending messages

• Viewing hiring activity

For full workflow management, we recommend using a desktop or laptop.

Internet Connection:

HRGP requires an active internet connection.

Recommended connection speed:

• Minimum: 5 Mbps

• Recommended: 10 Mbps or higher

A fast and stable connection ensures reliable messaging, applicant updates, and workflow automation.

Email & Messaging Requirements:

Some HRGP features depend on connected services:

• Email integration requires access to your email provider (Google Workspace or Microsoft 365 recommended)

• Text messaging requires Twilio to be connected and approved for messaging compliance

Screen Resolution:

For the best user experience, we recommend a minimum screen resolution of 1280 × 800

Higher resolutions will provide a better view of dashboards, applicant lists, and hiring workflows.

Security Requirements:

HRGP uses secure HTTPS connections and modern browser security standards.

For best security:

• Use a supported browser

• Keep your browser and operating system updated

• Avoid using public or shared computers when accessing your account

Need Help?

If you experience technical issues accessing HRGP, contact our support team:

📧 support@hrgp.io
📞 508-216-0326

Our team can help diagnose browser, device, or connectivity issues.

HRGP is designed to keep hiring simple, compliant, and efficient. When in doubt, reach out—we’re happy to help.