Primary Shopify Account
Embedded Files
UPDATES
Bluemercury.com Shopify
Bluemercury.com Shopify
https://bluemercury-inc.myshopify.com/admin
Login:
Username: Your Work Email @blueacornici.com
Password: Your Work Password
Secondary Shopify Accounts
M61labs.com Shopify
M61labs.com Shopify
https://m61labs-2.myshopify.com/admin
Login:
Username: Team@bluemercury.com
Password: Bluemercury1010!
Luneandaster.com Shopify
Luneandaster.com Shopify
https://lune-aster-makeup-in-minutes.myshopify.com/admin
Login:
Username: Team@bluemercury.com
Password: Bluemercury1010!
How to Login to all accounts Video
How to Login to all accounts Video
Shopify Accounts and Logins - with sound.mp4Login Issues
Login Issues
If Unable to Log into M-61 or Lune+Aster Shopify
If Unable to Log into M-61 or Lune+Aster Shopify
Every Rep has access to M-61 Shopify and Lune+Aster Shopify accounts.
We all use the same login username
(Team@bluemercury.com) to log into these two shopify accounts.
Bluemercury Shopify is the only shopify account that requires @blueacornici.com email address to login.
If Unable to Log into Bluemercury Shopify
If Unable to Log into Bluemercury Shopify
Customer Overview Pages
Customer Overview Pages
Customer Overview page is a client's account profile page that shows all record of connected information from the client's email address.
Search
Search
Order Status
Order Status
Bluemercury will begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.
All Bluemercury Team reps are able to use Shopify to check an order's status (what stage of the process it is in).
This status can be found at the top of the Order's page and when viewing All Orders in Shopify.
Order Status = Fulfillment Status
Contacting/Emailing in Shopify
Contacting/Emailing in Shopify
Emailing a Customer in Shopify
Restock Item at:
Restock Item at:
Returned to Logicbroker
Returned to Logicbroker
“Returned to logicbroker”
means the refunded item went Out of Stock before the WH could fulfill the order.
(pick the item and pack into order package)
Logicbroker is the Warehouse system refunding for the OOS product and removing it from the packing slip.
Shipping Methods
Shipping Methods
Order Issues
Order Issues
Manually Cancelling in Shopify
Manually Cancelling in Shopify
Existing orders should not be manually cancelled in shopify, as this cancellation will not reach the warehouse, and the order will still be processed and shipped.
Unauthorized Actions
Unauthorized Actions
Do not click Cancel Order in Shopify
Do not click Duplicate in Shopify
Do not click Restock in Shopify
Do not click Capture payment in Shopify
Do not click Fulfill item in Shopify
Do not click Request fulfillment in Shopify
Do not click Edit in Shopify
-Unable to Cancel an order after it’s been purchased
-Unable to Change/Modify an Address after Shipped
-Unable to Edit an order after it’s been purchased - cannot add a product(s) or remove a product(s)
-Unable to reverse a refund after it has been issued (aka cancel a refund after issued)
-Unable to refund an order if it has been 90 days after purchase date
-Customers are unable to order/purchase over the phone with us
-Customers cannot split payment for an online purchase (can’t use more than one credit card at checkout on one order)
Shopify Site Issue
Shopify Site Issue
Refresh shopify browser page, and post to the bluemercury slack channel and standby for the issue to be resolved.
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