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Dyson $100 off
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Memorial Day Promo
$100 off Select Dyson Supersonic Nural
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25% off M-61 purchase
20% Off $200+ Purchases
3x Rewards on Qualifying SPF
2x Rewards on Augustinus Bader
15% off SkinCeuticals Promo
April Reactivation Loyalty Promotion
25% Off L&A
AGAIN 25% off M-61 purchase
March 2025
Friends & Family Discount
50% Employee Discount
25% Off L&A
Redeem BlueBonus
March Targeted Loyalty Email Offer
M-61 Event Weekend & Promo
SkinCeuticals Promo
Women’s History Month
15% Off Trish McEvoy Promo & Event
February 2025
Gilt City
BlueBonus EARN
SkinMedica Event & 15% off promo
Valentines Day / Presidents Day
Pre VDAY of 20% Off Select Brands
January 2025
25% Off Select Brands
January Reactivation Loyalty Promotion
Free Priority Shipping
20% Off Almost All $200+ Purchases
50% Employee Discount
SkinCeuticals Promo
GILT!
December 2024
Post Holiday Targeted Lifestyle Offer
WRAP PARTY! EXTENDED!!
WRAP PARTY!
Cyber Monday 50%
Black Friday Special!
Friends & Family Discount
November 2024
Friends & Family Discount
Black Friday Special!
Holiday Party 2024
GILT 2024
25% Off Select Brands
50% Employee Discount
Free Priority Shipping
Platinum Annual Gift 2024
Brand Offer: Augustinus Bader
Early Holiday Targeted Lifestyle Offer
October 2024
Brand Offer: $100 Off of Dyson!
Brand Offer: Chantecaille
Brand Offer: Sisley
Free Priority Shipping
15% Off $150+
25th Anniversary Instagram Giveaway
EARLY Targeted Lifestyle Offer
Brand Offer: Skin C
Weekend Beauty Event
September 2024
BlueRewards: $30 off $200+
50% Employee Discount
GMA: Good Morning America
Anniversary Sale
Free Priority Shipping
25% M61 Party
August 2024
Labor Day Promo: 15% off of $150!
L&A Party
Redeem BlueBonus
Free Priority Shipping
Loyalty Lifestyle Offer
Earn BlueBonus
30% off M61
Discount Codes
WELCOME15
WELCOME10
SHOP5
FF30
HONEY10
WEMISSYOU10
WELCOMEBACK10
Recalls
“VACATION” BY VACATION® BLACK LABEL SCENTED CANDLE
GWP
May 2025
Memorial Day Lune+ Aster GWP
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Augustinus Bader
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Dyson
Dyson Items
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Replacement Policy
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Lune+Aster
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M-61
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Oribe
Osea
PCA Skin
Phyto
Tata Harper
The Maker
Trish McEvoy
SkinCeuticals
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Surratt
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R+Co Bleu
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IT - Tech
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Slack
Training
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Home
Procedures
Emails to ER
Price Matching
Dyson SOP
UPS
Fraudulent Charges
Expired Item
Riskified
Refunds
Returns
Appeasements
Escalations
Sale Items
Fulfill-IT
Promos
July 2025
Jully 2025
Dyson $100 off
Virtue 30% off
June 2025
June 2025
May 2025
Memorial Day Promo
$100 off Select Dyson Supersonic Nural
50% Employee Discount
SkinC Bundle
Mothers Day - 25%
15% Off Sisley Promo & Event
April 2025
25% off M-61 purchase
20% Off $200+ Purchases
3x Rewards on Qualifying SPF
2x Rewards on Augustinus Bader
15% off SkinCeuticals Promo
April Reactivation Loyalty Promotion
25% Off L&A
AGAIN 25% off M-61 purchase
March 2025
Friends & Family Discount
50% Employee Discount
25% Off L&A
Redeem BlueBonus
March Targeted Loyalty Email Offer
M-61 Event Weekend & Promo
SkinCeuticals Promo
Women’s History Month
15% Off Trish McEvoy Promo & Event
February 2025
Gilt City
BlueBonus EARN
SkinMedica Event & 15% off promo
Valentines Day / Presidents Day
Pre VDAY of 20% Off Select Brands
January 2025
25% Off Select Brands
January Reactivation Loyalty Promotion
Free Priority Shipping
20% Off Almost All $200+ Purchases
50% Employee Discount
SkinCeuticals Promo
GILT!
December 2024
Post Holiday Targeted Lifestyle Offer
WRAP PARTY! EXTENDED!!
WRAP PARTY!
Cyber Monday 50%
Black Friday Special!
Friends & Family Discount
November 2024
Friends & Family Discount
Black Friday Special!
Holiday Party 2024
GILT 2024
25% Off Select Brands
50% Employee Discount
Free Priority Shipping
Platinum Annual Gift 2024
Brand Offer: Augustinus Bader
Early Holiday Targeted Lifestyle Offer
October 2024
Brand Offer: $100 Off of Dyson!
Brand Offer: Chantecaille
Brand Offer: Sisley
Free Priority Shipping
15% Off $150+
25th Anniversary Instagram Giveaway
EARLY Targeted Lifestyle Offer
Brand Offer: Skin C
Weekend Beauty Event
September 2024
BlueRewards: $30 off $200+
50% Employee Discount
GMA: Good Morning America
Anniversary Sale
Free Priority Shipping
25% M61 Party
August 2024
Labor Day Promo: 15% off of $150!
L&A Party
Redeem BlueBonus
Free Priority Shipping
Loyalty Lifestyle Offer
Earn BlueBonus
30% off M61
Discount Codes
WELCOME15
WELCOME10
SHOP5
FF30
HONEY10
WEMISSYOU10
WELCOMEBACK10
Recalls
“VACATION” BY VACATION® BLACK LABEL SCENTED CANDLE
GWP
May 2025
Memorial Day Lune+ Aster GWP
Memorial Day M-61 GWP
Mothers Day GWP
Mothers Day L&A GWP
January 2025
All GWP
September 2024
All GWP
Shopify
Shopify Accounts
Leaving Notes
Restock
Amazon
Shipping
Shipping Process
UPS Shipping
Payment
Payment Process
Gift Cards
Exchanges
Klarna Payments
Rakuten
BlueRewards
Birthday Rewards
Program Overview 2025
Program Overview 2024
BIRTHDAY GIFT SURVEY SWEEPSTAKES
Beauty Cards
BlueBonus
Platinum Gift
2025 Platinum Annual Gift 2023
2023 Platinum Annual Gift 2023
2022 Annual Gift
2021 Annual Gift
Bluemercury Stores
Overview
Employee
Store Directory
More
Updates!
Call Center Policies
Overview of Policies
Attendance Policy
Novatime
PTO
Holidays
EAR model
Call Disconnect Policy
Call control
White Glove Service
Call Monitoring
Call Scripts
Verification
Empathy Phrases
Delays
Singlecomm
Using Singlecomm
Dispo
Breaks/Lunches
Website
Site Errors
Online Account
Store Locator
Masterclass
Events
Vendors
Third Party Sites
Navigating Website
Product Details
How to Recommend
Advent Calendars
2022 Calendars
2021 Calendars
Mystery Boxes
M-61 (Nov 2022)
L+A (Feb 2022)
M-61 (Nov 2021)
L+A (Oct 2021)
Find your Shade
Ingredients
Noncomedogenic
Pregnancy-Safe
Soy-Free
Travel Sized
(SPF) Sunscreen
After-Sun Care
Tanning
Conscious Beauty
Bluemercury Sets
Alpyn Beauty
Aromatherapy Associates
Augustinus Bader
Caudalie
Chantecaille
Christophe Robin
Darphin
Deborah Lippmann
Dr Barbara Sturm
Dyson
Dyson Items
Contact Customer Service
Refund Policy
Replacement Policy
Warranty
EltaMD
HairMax
Jo Malone London
Jenny Patinkin
Kjaer Weis
Lafco
La Mer
Lune+Aster
Maya Chia
M-61
NARS
Olaplex
Oribe
Osea
PCA Skin
Phyto
Tata Harper
The Maker
Trish McEvoy
SkinCeuticals
Supergoop!
Surratt
RevitaLash
The Laundress
The Light Salon
R+Co
R+Co Bleu
Nest New York
Training
General
IT - Tech
Chats
FreshDesk
CrowdTwist
Slack
Training
Onboarding Tools
Activating Accounts
Workstation Equipment
Contact Directory
More
Home
Procedures
Emails to ER
Price Matching
Dyson SOP
UPS
Fraudulent Charges
Expired Item
Riskified
Refunds
Returns
Appeasements
Escalations
Sale Items
Fulfill-IT
Promos
July 2025
Jully 2025
Dyson $100 off
Virtue 30% off
June 2025
June 2025
May 2025
Memorial Day Promo
$100 off Select Dyson Supersonic Nural
50% Employee Discount
SkinC Bundle
Mothers Day - 25%
15% Off Sisley Promo & Event
April 2025
25% off M-61 purchase
20% Off $200+ Purchases
3x Rewards on Qualifying SPF
2x Rewards on Augustinus Bader
15% off SkinCeuticals Promo
April Reactivation Loyalty Promotion
25% Off L&A
AGAIN 25% off M-61 purchase
March 2025
Friends & Family Discount
50% Employee Discount
25% Off L&A
Redeem BlueBonus
March Targeted Loyalty Email Offer
M-61 Event Weekend & Promo
SkinCeuticals Promo
Women’s History Month
15% Off Trish McEvoy Promo & Event
February 2025
Gilt City
BlueBonus EARN
SkinMedica Event & 15% off promo
Valentines Day / Presidents Day
Pre VDAY of 20% Off Select Brands
January 2025
25% Off Select Brands
January Reactivation Loyalty Promotion
Free Priority Shipping
20% Off Almost All $200+ Purchases
50% Employee Discount
SkinCeuticals Promo
GILT!
December 2024
Post Holiday Targeted Lifestyle Offer
WRAP PARTY! EXTENDED!!
WRAP PARTY!
Cyber Monday 50%
Black Friday Special!
Friends & Family Discount
November 2024
Friends & Family Discount
Black Friday Special!
Holiday Party 2024
GILT 2024
25% Off Select Brands
50% Employee Discount
Free Priority Shipping
Platinum Annual Gift 2024
Brand Offer: Augustinus Bader
Early Holiday Targeted Lifestyle Offer
October 2024
Brand Offer: $100 Off of Dyson!
Brand Offer: Chantecaille
Brand Offer: Sisley
Free Priority Shipping
15% Off $150+
25th Anniversary Instagram Giveaway
EARLY Targeted Lifestyle Offer
Brand Offer: Skin C
Weekend Beauty Event
September 2024
BlueRewards: $30 off $200+
50% Employee Discount
GMA: Good Morning America
Anniversary Sale
Free Priority Shipping
25% M61 Party
August 2024
Labor Day Promo: 15% off of $150!
L&A Party
Redeem BlueBonus
Free Priority Shipping
Loyalty Lifestyle Offer
Earn BlueBonus
30% off M61
Discount Codes
WELCOME15
WELCOME10
SHOP5
FF30
HONEY10
WEMISSYOU10
WELCOMEBACK10
Recalls
“VACATION” BY VACATION® BLACK LABEL SCENTED CANDLE
GWP
May 2025
Memorial Day Lune+ Aster GWP
Memorial Day M-61 GWP
Mothers Day GWP
Mothers Day L&A GWP
January 2025
All GWP
September 2024
All GWP
Shopify
Shopify Accounts
Leaving Notes
Restock
Amazon
Shipping
Shipping Process
UPS Shipping
Payment
Payment Process
Gift Cards
Exchanges
Klarna Payments
Rakuten
BlueRewards
Birthday Rewards
Program Overview 2025
Program Overview 2024
BIRTHDAY GIFT SURVEY SWEEPSTAKES
Beauty Cards
BlueBonus
Platinum Gift
2025 Platinum Annual Gift 2023
2023 Platinum Annual Gift 2023
2022 Annual Gift
2021 Annual Gift
Bluemercury Stores
Overview
Employee
Store Directory
More
Updates!
Call Center Policies
Overview of Policies
Attendance Policy
Novatime
PTO
Holidays
EAR model
Call Disconnect Policy
Call control
White Glove Service
Call Monitoring
Call Scripts
Verification
Empathy Phrases
Delays
Singlecomm
Using Singlecomm
Dispo
Breaks/Lunches
Website
Site Errors
Online Account
Store Locator
Masterclass
Events
Vendors
Third Party Sites
Navigating Website
Product Details
How to Recommend
Advent Calendars
2022 Calendars
2021 Calendars
Mystery Boxes
M-61 (Nov 2022)
L+A (Feb 2022)
M-61 (Nov 2021)
L+A (Oct 2021)
Find your Shade
Ingredients
Noncomedogenic
Pregnancy-Safe
Soy-Free
Travel Sized
(SPF) Sunscreen
After-Sun Care
Tanning
Conscious Beauty
Bluemercury Sets
Alpyn Beauty
Aromatherapy Associates
Augustinus Bader
Caudalie
Chantecaille
Christophe Robin
Darphin
Deborah Lippmann
Dr Barbara Sturm
Dyson
Dyson Items
Contact Customer Service
Refund Policy
Replacement Policy
Warranty
EltaMD
HairMax
Jo Malone London
Jenny Patinkin
Kjaer Weis
Lafco
La Mer
Lune+Aster
Maya Chia
M-61
NARS
Olaplex
Oribe
Osea
PCA Skin
Phyto
Tata Harper
The Maker
Trish McEvoy
SkinCeuticals
Supergoop!
Surratt
RevitaLash
The Laundress
The Light Salon
R+Co
R+Co Bleu
Nest New York
Training
General
IT - Tech
Chats
FreshDesk
CrowdTwist
Slack
Training
Onboarding Tools
Activating Accounts
Workstation Equipment
Contact Directory
E.A.R. Model
16 E.A.R. Model Customer Service.pdf
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16 E.A.R. Model Customer Service.pdf