Email: HERE

Starts : September 12 at 9 p.m. EST 

Ends : September 22 at 11:59 p.m. EST. 

• Signed in BlueRewards members receive 25% off any purchase of $250 (subtotal)

• Must be a BlueRewards member and signed into loyalty account when making purchases online. 

• No usage limits / no set use limit / Can use on more than one order by the same account.

• To redeem online, please use code NEWBLUE during checkout.

• Can’t be combined with other Discount Codes.

• Can’t be applied or honored to orders purchased before promo started on 9/12/24.

Terms and Conditions of Promo shown on Offers & Promotions page https://bluemercury.com/pages/offers-promotions 

Excluded from promo: Aesop, Baobab, Diptyque, IS Clinical, SkinCeuticals, Vintner’s Daughter

Capped at 15%: Dyson (15%)

Capped at 20%: EltaMD (20%)

Oribe (20%)

PCA (20%),

  Sturm (20%)

    Therabody (20%)

25th Anniversary Sale

BlueRewards members receive 25% off purchases of $250 or more between Thursday, September 12, at 12:00 a.m. EST and Monday, September 23, 2024, at 2:59 a.m. EST in stores or online with code NEWBLUE. Must be a BlueRewards member and signed into loyalty account when making purchases online. Offer cannot be combined with any other coupons, discounts, promotions, or offers, redeemed for cash, or used for prior purchases. Offer not valid on gift cards, spa services, Aesop, Baobab Collection, Bluemercury Edits, Diptyque, IS Clinical, Jan Marini, SkinCeuticals, Trudon, Victoria Beckham Beauty, or Vintner’s Daughter. Maximum discount of 15% on Dyson. Maximum discount of 20% on Dr. Barbara Sturm, EltaMD, Oribe, PCA Skin, and Therabody. 

• Cancelled Orders

If an order is cancelled and had the promo applied, please advise the client to repurchase if the item(s) are in-stock and to reapply the code. 

• "Remove applied discount code and replace with HAPPY20" Orders

Can't modify or change discount codes applied to existing orders.

Then the CS can repurchase their order within 24 hours, and we can add to refund req doc to honor discount as a refund to the new order.

• "Forgot to Apply Code" Orders

Confirm that no other discount codes have been applied to the existing order. If no other discount code, then we can offer to add to refund req doc to honor discount as a refund.

• Honoring discount on previous/past orders 

Per the Promo's Terms &Conditions "Can’t be combined with other offers or used for prior purchases" meaning can’t be applied or honored to orders purchased before promo started. However if a situation escalates to a higher point then we can review if able to honor, determined case by case. 

▶ Verbiage: 

"We apologize for any inconvenience. Unfortunately we are unable to honor this current promotional offer on past purchases, we have this information posted under the promotional terms and conditions details if you would like to read further! Please visit our Offers and Promotions page on our website"

Key Points to check with customer when applying the code to cart:

• Are they signed into their bluerewards account before clicking checkout?

• Does shopify show their account as "has an account"

• Has a different coupon code already been applied?

• Do they have any product exclusions in their cart? 

• Has the client used the promo code on another order?

Found in Shopify but not CrowdTwist? > 

Please advise CS to log into account and while viewing their account page >>> go to MY BLUEREWARDS >>> Ask if it says JOIN BLUEREWARDS or if it shows their Tier Status. If  it shows JOIN BLUEREWARDS, advise the client to click JOIN BLUEREWARDS.