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What does Dispo mean?
What does Dispo mean?
Dispo stands for Disposition Form which appears in Singlecomm while in a live call.
The purpose of filling out this dispo section is so that all received calls can be documented and organized within our records.
This section can be worked on during a live call and after a live call has ended.
Once the caller disconnects, the assisting rep will have a maximum of 3 minutes to fill out all necessary fields.
Use the blue button "Next" to go to the next page of Dispo - Total of 3 pages.
While in dispo, the rep will not receive any new incoming calls until the green button “finish” is selected.
Please be advised that all calls are recorded and monitored, as soon as the call connects all the way until the rep clicks finish.
Once a call disconnects and the dispo is finished, this is then sent over to Freshdesk to be logged as a closed ticket.
First page of Dispo
First page of Dispo
Second page of Dispo
Second page of Dispo
Third page of Dispo
Third page of Dispo
Disposition Options
Disposition Options
Order Inquiry
▶ Status
▶ Cancel
▶ Backorder item
▶ Amazon Related
Order Issue
▶ Damaged
▶ Wrong product
▶ Missing purchased product
▶ Missing GWP
▶ Missing Sample
Return Inquiry
▶ Start Return
▶ Missing Label
▶ Status of Return
▶ Store Return
▶ Status of Refund
Shipping Inquiry
▶ Lost order
▶ Tracking update
▶ Shipping Delay
▶ Shipping Policy
Loyalty Inquiry
▶ Program Inquiry
▶ Status/Points Inquiry
▶ Reward Inquiry
▶ Points Issue
▶ Reward Issue
Gift Card Inquiry
▶ Did Not Receive
▶ Balance Inquiry
▶ Resend
▶ Redeem Issue
Product Inquiry
▶ Product Name
▶ Product Question
▶ Product Recommendation
▶ Routine Recommendation
▶ Product Availability
Account Inquiry
▶ Update Account
▶ Merge Accounts
▶ Reset Password
▶ Accessing Account Issue
▶ Unsubscribe
Referral
▶ Manufacture
▶ Corp
▶ HR
▶ Event
▶ Other
Experience
▶ Store complaint
▶ online
Discounts/Promotions
▶ Promo Question
▶ Honor promo request
▶ Missed promo
▶ Issue with Promo
▶ Other
GMA Deal
Lune + Aster
▶ Status
▶ Shipping Inquiry
▶ Return Inquiry
▶ Order Issue
M-61
▶ Status
▶ Shipping Inquiry
▶ Return Inquiry
▶ Order Issue
FFIT Inquires
▶Status
▶Short Ship
▶Mispick
▶Lost/Damaged
▶Replacement
▶Refund
No one on line
Dispo Examples
Dispo Examples
Marked delivered but not received
Dispo → Shipping Inquiry > Lost Order
Refer the caller to contact Dyson to register their product or contact Light salon for maintenance
Dispo → Referral > Manufacture
Change in Shipping Address
Dispo → Ship inquiry > Ship policy > Freeform: Change Shipping Address Request
Doesn't have Tracking number yet
Dispo → Order Inquiry > Status
Does have a UPS Tracking number
Dispo → Shipping Inquiry > Tracking Update
Riskified canceled order
Dispo → Order Inquiry > Cancel > Freeform: Riskified Review
Reporting a fraudulent purchase made with their payment method
Dispo → Order Inquiry > Cancel > Freeform: Fraudulent Charge
Payment method charged but didn’t authorize purchase
Dispo → Order Inquiry > Cancel > Freeform: Fraudulent Charge
Returning a shipped order back to the warehouse
Dispo → Shipping Inquiry > Shipping Delayed > Freeform: RTS
Refund for Return
Dispo → Return Inquiry > Status of Return > Freeform: Refund Status
Website Error
Dispo → Experience > online > Freeform: Site Error
Resend gift card
Dispo → Discounts/Promotions > Other > Freeform: Resend Gift Card
Gift card balance check
Dispo → Discounts/Promotions > Other > Freeform: Check gift card balance
Spam Call
Dispo → no one on line
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