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Bluemercury Store Locations
Bluemercury Store Locations
Stores use phone number: 334-339-7419 to call us
Customers use phone number: 800-355-6000 to call us
Bluemercury Service Philosophy
Bluemercury Service Philosophy.mp4Bluemercury Store Videos
Bluemercury Store VideosStore Locator
Store Locator
Store Inventory and Product Availability
Store Inventory and Product Availability
Store Purchases
Store Purchases
Confirming Store Purchases in CrowdTwist Video
Confirming Store Purchases in CrowdTwist Video
CrowdTwist - Confirming Store PurchasesStore Receipts
Store Receipts
If the customer has a bluerewards account and/or provided their email address while checking out at a store, then the receipt will be emailed to the provided email address
(and if they opt to, they would be handed a physical receipt as well)
Copy/Reprint of Store Purchase Receipt
Store Return of Store Purchase Receipt
Over-the-Phone Purchases with Stores
Over-the-Phone Purchases with Stores
All Bluemercury Stores are offering free shipping for purchases made over the phone - "Store to Home Purchases"
-Customer can purchase available products over the phone (or in store) and have it shipped to a preferred shipping address.
-Customer can purchase a physical Gift Card over the phone and have it shipped to a preferred shipping address.
- However since it was not purchased online, we as the online department, do not have access to these orders or any information regarding them.
If a CS needs help with purchase they made in store, then they have to contact the store they purchased from to request assistance.
Free Shipping: In order to provide you with a shopping experience that you are comfortable with we are happy to offer free shipping for any phone orders placed with a store.
Same Day Delivery is only available in Manhattan, New York.
and requires a minimum of $250 in one purchase.
https://bluemercury.com/pages/same-day-delivery
Same-Day-Delivery is only available in Manhattan, NY
Curbside Pick-Up
Curbside Pick-Up
Store-Only Events
Store-Only Events
In-Store Experience - BlueRewards Video
Store Treatments and SPA
Store Treatments and SPA
Bluemercury at Macys locations
Bluemercury at Macys locations
How Stores process returns
How Stores process returns
The store has a designated damage box drawer for returns. The Store manager sends those in periodically throughout the month.
The order slip (packing slip) needs to be with the items.
If Rep is unable to access or locate their drawer ➡ advise for them to contact their store manager
If Store manager is unable to access or locate their drawer➡ advise for them to contact their district manager
Warehouse Address: 20 CONSTITUTION BLVD S, SHELTON, CT 06484-4302
Store Return Calls
Store Return Calls
Gift Returns Policy
Gift Returns Policy
Gift Returns
If you are returning a gift, please notify us by calling 1-800-355-6000 during business hours--Check the box on the return packing slip if you prefer to get the purchase price sent to you as a Gift Card. We can refund gift orders as a Gift Card that can be used in stores and online at Bluemercury.com. Exchanges may only be conducted in-store and cannot be performed by mail.
Exchange Policy
Exchange Policy
Returning an Order purchased with a Beauty Card
Returning an Order purchased with a Beauty Card
The Beauty Cards are applied as a coupon not a tender pre tax so if the customer returns the item they would only received a credit for the amount the product was discounted for an not include the tax. The tax is covered by the Beauty Card.
If making a return of a purchase made online or from a store to one of Stores, the Store Associate will follow our Beauty Card Reward policy of, “Return of a purchase made with a Beauty Card will result in a reduction of the value of your refund by the amount of the Beauty Card” provided on our BlueRewards Terms and Conditions page (https://bluemercury.com/pages/bluerewards-terms-and-conditions).
If wishing to exchange a product that was purchased using a Beauty Card Reward, the Store Associate will follow our Exchange policy of, “if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. Likewise, if you exchange for a different item at a lower price point, you will receive back the difference in price and sales tax. Exchanges may only be conducted in-store and cannot be performed by mail.” provided on our Shipping, Returns, and Exchanges page (https://bluemercury.com/pages/shipping-returns-exchanges).
Unfortunately our stores are unable to offer an equal exchange with a product that was discounted with a Beauty Card Reward, as that initial product was purchased at a lesser value and is no longer of equal value to the newer, full-priced item. As the two products are no longer of equal value, they are unable to conduct an equal exchange.
As our Beauty Card Rewards hold no cash value, we are unable to provide a credit back to the purchasing payment method if purchased in-store, however we are able to provide this reimbursement in the form of a Bluemercury Gift Card equal to the Beauty Card Reward value for the customer to use online or in-store with no expiration.
If the customer would like to receive this Bluemercury Gift Card by email, please confirm their account email address and proceed to send an E-gift card equal to the value of their Beauty Card Reward to that confirmed email address.
If the customer would like to receive this Bluemercury Gift Card as a hard copy, physical Gift Card, please advise for the customer to visit any of our Bluemercury Store locations and request a Store Associate to contact our Customer Care Team where we can authorize a physical gift card.
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