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FreshDesk (FD)

What is Freshdesk (FD)?

Freshdesk Login page

Freshdesk Dashboard

Freshdesk Properties

-Appeasement Issued

Filter Search By

Types of Tickets

Replying/Responding to a Ticket

Sorting Tickets

How to Close a Call Ticket

Unsubscribe and Remove Email Requests

Marking a Ticket as Spam

What is Freshdesk (FD)?

All Emails are sent to Team@bluemercury.com.

If a rep is responding to an email in Freshdesk, Team@bluemercury.com will show as their email address.

Freshdesk Login page

Freshdesk Dashboard

Freshdesk Properties

-Status

Response time is crucial when reply to a customer's reported issue. A small inconvenience can grow into major situation if the customer feels as if their situation is being ignored, forgotten about, or disregarded.

-Priority

-Type

-Appeasement Issued

-Agent

Search

Filter Search By

Types of Tickets

Replying/Responding to a Ticket

Sorting Tickets

Please make sure you are working from oldest ticket first,

and that you are working on tickets assigned to you and NOT working from unassigned.

When working on Tickets - Work from oldest to newest.

Your sort by should look like the image below.

How to Close a Call Ticket

Closing a Call-Ticket in FreshDesk.mp4

Unsubscribe and Remove Email Requests

Marking a Ticket as Spam

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