Olaplex

Lawsuit

If clients are requesting information regarding this matter please refer them to the following website link: https://olaplex.com/pages/hair-health

Olaplex's Public Statement on Lawsuit

Tested and Trusted: A Message from OLAPLEX CEO JuE Wong

"A message from OLAPLEX CEO JuE Wong to our beloved community: OLAPLEX products do not cause hair loss or breakage. OLAPLEX products are safe and effective, as millions of our customers can happily attest.

To demonstrate this, we have publicly released test results from independent third-party laboratories, going above and beyond industry standards. We have full confidence and believe in the safety and efficacy of our products.

Medical and scientific experts have publicly stated that there are a wide variety of reasons for hair breakage or hair loss, including lifestyle, various medical conditions, medications, the aftereffects of COVID, skin conditions, and more. Anyone experiencing consistent hair breakage should consult their stylist and dermatologist to best understand their unique hair and skin needs.

We are prepared to vigorously defend our Company, our brand, and our products against these baseless accusations. We want to reassure our community of Professional stylists, customers, and fans that they can continue to use our products with confidence. " - Olaplex

Please use the following approved verbiage:

"Following the questions and conversations around Olaplex, we are currently holding to our standard 90-day return policy.

As a reminder, we accept returns and exchanges within 90 days of purchase. Returns within 90 days of purchase may be credited back to the original purchasing card or provided as a gift card. Returns after 90 days of purchase will be refunded as a gift card. We gladly accept returns on products that are in new or gently used condition.

Please email support@olaplex.com with any negative experiences, questions, or concerns about Olaplex products and an Olaplex Customer Care Associate can assist."

Alternatives that we can suggest if asked:

Usage

All OLAPLEX products are labeled with instructions for recommended use.

Shelf Life

How long are olapex products safe to use after opening

Should Olaplex products be stored in any specific way

Authorized Seller of Olaplex

https://olaplex.com/pages/anti-diversion#