Fulfill-IT

Stores have paused Fulfill-IT orders as of January 12th, 2023.

Fullfilit orders are now active as of 4/28/2023

HOW TO --> KWI Backoffice: Procedure & Policy 

Customers calling may say:

"Placed an instore order to ship to my home" 

"Placed an order in store" 

"an item was out of stock at the store so they sent off an order to be sent to me"

Store rep may say: 

"Fulfill it order"

"Endless aisle"

"Customer placed an instore order to ship to their home" 

• Customer's First and Last Name

• Customer's Email Address

• Customer's Phone number

• Order number (if available)

• Store ID #

• Date of purchase

• Item(s) purchased 

Start with "Blue FUL" followed by reason for email (i.e. order status req), followed by order #

Subject Line Template:

BLUE FUL *Reason *Order# *Name

BLUE FUL (*INSERT REASON FOR EMAIL) (*INSERT ORDER #) (*INSERT CUSTOMER FIRST & LAST NAME)