3 ways to receive WELCOME discount

1. by submitting email address in the site's pop up

2. through Honey

3. by joining Bluemercury's subscription email and receiving a Welcome Email

Terms & Conditions for promo code WELCOME and WELCOME10 

• 10% off the subtotal of an online order

• one-time-use discount

• Can be used when shopping in-store

• Can only be applied one time to one order per email address.

• Cannot be combined with other discount offers

Welcome Discounts can be applied instore for first time shoppers. Stores can manually apply this on their end. 

This discount is offered to encourage new customers to shop online with us.

Customers are still receiving the old version of the Welcome email that offers Free 2-Day Shipping with no minimum required, 

however this is no longer a BlueRewards Benefit. 

Two-Day Shipping will not appear as $0.00 at checkout unless the subtotal of the cart is over $150.00 (before tax & shipping)

If reward member customers are stating that they are entitled to receive Free 2-Day Shipping with no minimum required b/c the welcome email said so,

Proceed with the following two options available:

1. Advise Customer to select Ground Shipping during Checkout and we can submit a ticket to WH requesting to update the shipping from Ground Shipping (BM003) to Two-Day Shipping (BM002). 

This will not charge for the upgrade in shipping on the order. 

The shipping notification email will not update and show Two-Day Shipping, it will still show the order set as “Ground Shipping” but the package will abide by Two-Day Shipping times.

2. Advise Customer to select Two-Day Shipping and pay for $10 shipping cost. If they pay for the shipping cost, we can then refund the shipping cost back to them after the order has processed and has shipped out. They’ll receive a refund notification email when refund has been issued. 

At the bottom of welcome email, it states the following exclusions:

*Tom Ford products excluded from discount.

Offer cannot be combined with any other discount codes, promo codes, or any other offers. 

Applies only to online orders.