UPDATES
1. I understand that this has been inconvenient for you and how frustrating this must be.
2. I understand how frustrating that must have been.
3. I would feel the same way if that happened to me.
4. I’m sorry you are having this problem.
5. I realize how complicated we’ve made things for you.
6. I appreciate your patience in this matter.
7. I realize how upsetting this must be for you.
8. I understand your situation and know that this is something very important to you.
9. That would frustrate me too.
10. I would be asking exactly the same questions as you are.
11. If I were in your position, I would feel the same way.
12. I know how confusing that must have been.
13. I’m truly sorry to hear about your experience.
14. I understand how that could be frustrating. I’m sorry you’ve had to deal with this.
15. I would feel the same way if this were happening to me.