1. I understand that this has been inconvenient for you and how frustrating this must be.

2. I understand how frustrating that must have been.

3. I would feel the same way if that happened to me.

4. I’m sorry you are having this problem.

5. I realize how complicated we’ve made things for you.

6. I appreciate your patience in this matter.

7. I realize how upsetting this must be for you.

8. I understand your situation and know that this is something very important to you.

9. That would frustrate me too.

10. I would be asking exactly the same questions as you are.

11. If I were in your position, I would feel the same way.

12. I know how confusing that must have been.

13. I’m truly sorry to hear about your experience. 

14. I understand how that could be frustrating. I’m sorry you’ve had to deal with this.

15. I would feel the same way if this were happening to me.