Bluemercury Account

If you found the customer's account in CrowdTwist but cannot find an account when searching the email in Shopify, that means that the Customer created a Loyalty Account at a Store and has not created/activated their online account. 

If you see the customer's account in shopify as "has an account" but cannot locate them in CrowdTwist, that means that the Customer created a Bluemercury account but did not click the checkbox next to Join BlueRewards and did not sign up as a BlueRewards member.

If the client is unable to click the blue button and there is no link to click - Ask if they created their account at a Bluemercury Store location or if they created their account online.

• If they created their account online, then their account was instantly activated when created as they submitted a password during registration.

• If they created their account at a store, then their account is waiting to be activated and will be activated when a password is created for the email address given at the store during registration.

Email Subject Line: "Bluemercury Customer Account Confirmation"

If an Account has not been activated, then the Customer 

will not be able to apply their Beauty Card Reward or Sign into their account.

If a customer cannot log into their account, there are 3 options available:

Option 1.) Customer can select Forgot Password on Login page (where they can reset it)

Option 2.) We can manually reset it for them 

Option 3.) Customer can reset the password on their Account Page.

All 3 options will send the same reset password email 

with email subject line: "Bluemercury Customer Account Password Reset" 

from team@bluemercury.com.

Step 1.) Sign In/Log In to account and go to My Account Page

Step 2.) Click  Account Details + Preferences 

Step 3.) Click  Change Your Password

Step 4.) Click Reset Password

After clicking Reset Password, it will load a new page - Recover Password with a green text box saying "We have sent you an email with instructions to reset your password."

Advise the customer to check their inbox for an email with subject line "Bluemercury Customer Account Password Reset" from team@bluemercury.com, and to proceed as instructed in the received email.

If a customer cannot reset their own account password - Reps can manually reset the account password from Shopify. 

Search for customer in shopify and go to the customer's overview page ➡ Click Reset Password

If a customer requests to be unsubscribed and no longer wants to receive Bluemercury emails -

1. Search for customer in shopify and go to the customer's overview page

2. Under Email Marketing, Click Edit Status

3. Click the blue checkmark to remove the checkmark (this will unsubscribe) ➡ Click Save.

4. Email ER with UNSUBSCRIBE REQ

Did you know there is a Mobile version of Bluemercury.com 

and a Desktop version of Bluemercury.com?

Same info, different layout!

A majority of the time, Customers are using their mobile devices to shop online.

The website's layout has a desktop view and a mobile view.

The Desktop Layout is designed for Computer screens and the Mobile Layout is designed for Phone/Tablet screens.

The video below (no audio) will show both versions to help us be on the same page as customers are while they're shopping