Delays

Thank you for reaching out to our online Bluemercury team!

Please accept our deepest apologies for the delay in receiving your recent purchase.

We completely understand how frustrating this can be.

Due to the high influx of online orders from our recent promotion, our warehouse team is working to complete all received orders in the order they were received.

I have personally notified our warehouse team of your concern in not receiving your order yet and have requested that they make every possible effort to prioritize your order in particular and ship this out as soon as possible.

We take full responsibility for this issue occurring and will work tirelessly to make this right.

We appreciate you allowing us to make it right and greatly appreciate your patience.

Please feel free to reach out to us with any additional questions or concerns by replying to this email or calling 1-800-355-6000.

Thank you for reaching out to our online Bluemercury team!

Please accept our deepest apologies for the delay in receiving your recent purchase. This order is now shipped. We completely understand how frustrating this can be.

Due to the high influx of online orders from our recent promotion, our warehouse team has been working to complete all received orders in the order they were received.

I have personally notified our warehouse team of your concern in not receiving your order in a timely manner as promised.

We take full responsibility for this issue occurring and will work tirelessly to make sure this issue does not occur in the future.

We appreciate you allowing us to make it right and greatly appreciate your patience. We hope you enjoy your special delivery!

Please feel free to reach out to us with any additional questions or concerns by replying to this email or calling 1-800-355-6000.

Thank you for reaching out to our online Bluemercury team!

Please accept our deepest apologies for the delay in receiving your recent purchase. We completely understand how frustrating this can be. Due to the high influx of online orders from our recent promotion, our warehouse team is working to complete all received orders in the order they were received. I have personally notified our warehouse team of your concern in not receiving your order yet and have requested that they make every possible effort to prioritize your order in particular and ship this out as soon as possible. Unfortunately we are unable to provide an approximate ship out date at this time. We take full responsibility for this issue occurring and will work tirelessly to make this right. We appreciate you allowing us to make it right and greatly appreciate your patience.

If you would like to have this order canceled, I would be happy to assist in submitting a cancellation request to our warehouse so that you can receive your full refund back to the purchasing payment method within the following 24-72 hours of receiving this email. Please reply to this email to confirm this cancellation request and I will proceed as directed.

We look forward to hearing how you would like to proceed.