RingCentral or PhoneBurner Issue Protocol

For Issues with RingCentral, please follow these steps to reboot your computer before slacking @amystuart:

1. Quit RingCentral

2. Quit Google Chrome

3. Restart your computer.

The majority of the time, following the 1-2-3 step process of rebooting your computer will correct the problem and require no resources.

For Issues with PhoneBurner, please follow these steps to reboot your computer before slacking @amystuart: :

1. Quit PhoneBurner

2. Clear Cache and Browser History

3. Quit Google Chrome

4. Restart your computer.

The majority of the time, following the 1-2-3-4 step process of rebooting your computer will correct the problem and require no resources.

Please refrain from posting about your phone or other technical issues on the #sales channel.

• Managers are always on duty and available to you - slacking management directly allows for the quickest, most efficient resolution.

• AEs who may not be having the same problem will see your post on #sales and it could disrupt their workflow if they stop to see if there's an issue across the team when there isn't.

1. The #sales channel is the place to go for updates, inspiration and to acknowledge each other's successes.e and Browser History

2. Quit Google Chrome

3. Restart your computer.

The majority of the time, following the 1-2-3-4 step process of rebooting your computer will correct the problem and require no resources.