Embedded Files
Systems and Processes Protocols
Protocols are an essential part of any organization and serve an all-encompassing purpose to:
- Improve Member Service Associate performance.
- Ensure consistent results.
- Ensure compliance with laws, regulations and our own terms and conditions.
- Ensure clean data for guidance with decision-making.
- Streamline internal processes.
- Provide a roadmap for day-to-day operations.
- Increase profitability.
Many of the manual processes necessary to resolve a case require multiple steps in multiple programs and are learned over time with practice. The Process Video Library below offers step-by-step instructions and visual guidance to help you learn quickly with few errors:
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