As part of our Quality Assurance Call Monitoring Procedure and Policy, AdvisoryCloud records all calls for training, coaching and creating best practices for business purposes. In this section you will find exemplary recordings of Account Executives mastering our script, FAQ responses and going for the close multiple times.
Diane Robertson First Call Close
In this recording Diane demonstrates:
Delivery of the sales script with exuberance and conviction.
Calling back the details about his background and tying them to AdvisoryCloud features and benefits.
Personally recommending the Professional membership tier with authority.
The power of building a connection with humor and levity.
Melissa Sebastien First Call Close
In this recording Melissa demonstrates:
Delivery of the sales script with an upbeat, positive, natural flow.
Control of the call - she lets him know that she's done her homework and knows his background, and patiently allows him to fill in the gaps.
Validating right away that he's an excellent fit for AdvisoryCloud.
Clear and succinct delivery of our value proposition.
Comfort sitting in silence after asking for the sale - and patiently waits for his response so as not to push, and to hear where he is in his decision process.
Assuming the sale by personally recommending the Professional option.