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415IT is outsourced and not a full-time IT Department. Therefore, we need to do as much troubleshooting as possible on the front end prior to submitting 415IT tickets.
415IT is outsourced and not a full-time IT Department. Therefore, we need to do as much troubleshooting as possible on the front end prior to submitting 415IT tickets.
When Directors receive notification from an AE about any type of IT/computer issue we will ask you the following questions in an attempt to troubleshoot:
When Directors receive notification from an AE about any type of IT/computer issue we will ask you the following questions in an attempt to troubleshoot:
- What is your internet speed test? Go to https://www.speedtest.net/. Run it twice. The second one is more indicative.
- Are you using Wifi or an Ethernet cable?
- Where is your router is located? Specifically, how many feet away from your system.
- Have you contacted your Internet Service Provide (ISP) to test if your router is properly working? And verify the latency?
If the above steps don't work to resolve the issue, then a support ticket will be submitted.
If the above steps don't work to resolve the issue, then a support ticket will be submitted.
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