Salesforce and Service Cloud

What is Service Cloud? Service Cloud is a native app that is housed within Salesforce as an email/cases management system. The majority of Customer Support Cases from our Members are received through the Service Cloud as inbound emails. Customer Support Cases also come in via RingCentral phone.

Service Cloud is our Ticketing System, and how we track all correspondence with members through the MS department. Tickets are broken down into two categories: