Walk-in Care

VSON Walk-In Care Guidelines

General Information:

• Billed as a specialty visit (not ER care).

• Expect wait times due to doctors having full schedules.

• Some insurances do not recognize VSON as a walk-in clinic—patients should verify with their insurance provider (call the number on the back of the card).

Eligibility for Walk-In Care:

• Recent injuries only (within 48-72 hours).

• Chronic conditions or injuries outside this window require a scheduled appointment.

• Back or rib pain from trauma must be discussed with the walk-in team before confirming an appointment.

Patients NOT Eligible for Walk-In Care:

• Work Comp Patients: Must see their PCP first and obtain authorization.

• Specific Conditions Not Treated:

  • Facial fractures

  • Headaches

  • Cuts and lacerations

  • Head injuries or concussions

  • Animal bites

  • Pain management cases

  • Routine prescription refills

  • Acute neck or back injuries from falls or collisions

Billing & Scheduling Policies:

• All walk-in patients must meet standard billing requirements.

• Patients seeking a second opinion or who have already seen another orthopedic or podiatric provider for the same issue must schedule a regular appointment.

• Rechecks should be scheduled on regular clinic days before utilizing walk-in slots.

• Walk-in patients should not be turned away unless their condition is outside VSON’s scope or they do not meet financial guidelines.

Walk-In Clinic Hours:

• Monday – Friday, 9:00 AM – 5:00 PM (year-round).

• Lunch break: 12:00 PM – 1:00 PM (patients presenting during this time will be seen at 1:00 PM).

• A backup physician will be assigned.

Spine Injuries:

• Spine injuries are NOT accepted in walk-in care due to liability risks.

• Traumatic spine injuries should be directed to the Emergency Room.

• Non-traumatic acute back pain cases will be referred to the spine scheduling team for appropriate care.