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Virtual Visit – use when doing a video visit NOT through eCW
**Teams use Zoom, which is scheduled as a virtual visit and a zoom link is sent to the patient from the team.
Virtual Visit – use when doing a video visit NOT through eCW
**Teams use Zoom, which is scheduled as a virtual visit and a zoom link is sent to the patient from the team.
TeleVisit – use when doing a video visit through eCW
**Patient logs in to Patient Portal (laptop) or Healow app (phone or ipad), go to appointments, click the appointment and Start Televisit.
TeleVisit – use when doing a video visit through eCW
**Patient logs in to Patient Portal (laptop) or Healow app (phone or ipad), go to appointments, click the appointment and Start Televisit.
Patient Representative:
Patient Representative:
1. Put phone note in to team
1. Put phone note in to team
2. Have patient send insurance card to registration@vsortho.com
2. Have patient send insurance card to registration@vsortho.com
**Teams schedule these appointments**
**Teams schedule these appointments**
Not front desk.
Not front desk.
pre-COVID restrictions went back into effect on October 1, 2025.
This means that telehealth is no longer covered under federally funded programs such as Medicare, VA, and BCBS Federal. If a patient prefers to continue using telehealth with one of these plans, we’ll need to have them sign an ABN before billing insurance. Otherwise, we can offer a prompt pay option instead.
The good news is that commercial insurance plans are not affected. Under Colorado Revised Statute 10-16-123, health benefit plans (including dental) must continue to cover telehealth services the same as in-person visits when telehealth is appropriate. These plans also cannot require an in-person visit if telehealth would be suitable.
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