Cancellations

Appointment Cancellation (Cx) Procedure:

1. Reason for Cancellation:
   When canceling an appointment, ensure that the reason for the cancellation is noted in the system.
   Example format:
   Year/Month/Day - Patient cancelled due to being sick, [Your Initials].

2. Reminder Call:
   Patients will receive a reminder call for their scheduled appointments approximately 48 hours in advance.

3. Late Cancellations & No-Shows:

   • Non-attendance or Cancellation without 24-hour Notice:
     A $50.00 fee may be charged to the patient’s account to cover administrative costs and time reserved for the appointment slot.

   • EMG or MRI Appointment:
     Failure to attend or cancel an EMG or MRI appointment without a 24-hour notice may result in a $200.00 fee charged to the patient’s account.

   • These fees are at the doctor’s discretion and are administered by the billing department.

4. Interpretation Services:

   • Cancellation/Rescheduling Notice:
     If the patient requires interpretation services, we require a 72-hour notice for cancellation or rescheduling.

   • Failure to Provide 72-Hour Notice:
     The patient will be responsible for the cost of interpretation services and any travel costs if they fail to notify us at least 72 hours in advance.

   • Patient Acknowledgment:
     The patient’s signature on the agreement indicates their acknowledgment that they will be billed for interpretation services and travel costs if they cancel or reschedule without proper notice.