About Trusted Partner Reward Program

Monthly order fulfillment rate within confirmed time frame. Orders not confirmed and converted to "Processed" within the "Expected Processing Time" will be considered incomplete.

• For more details, please refer to this article.

If your product requires waiting until a specific quantity threshold is reached before confirmation, you should set the Confirm Bookings to "Manual > Before Departure Date" and specify the number of days you need. This way, you can confirm orders within the designated number of days before the departure date, once the threshold is met.

Monthly response rate for messages within 12 hours, with higher rates achieved by faster responses. Failure to respond to traveler messages within 12 hours will reduce your message response rate.

• For more details, please refer to this article.

Reply to each traveler-initiated message within 12 hours whenever possible to improve your message response rate.

The rate is based on order cancellations due to factors on the partner side and is calculated per month.

• For more details, please refer to this article.

Cancellation requests initiated by the traveler or due to inclement weather or other force majuers will be excluded from the order cancellation rate.

In addition to using KKday for communication, you can also try contacting the traveler via the phone number or email provided in their booking information. If you still cannot reach them, please contact KKday directly for assistance. Meanwhile, do not cancel the order directly to avoid complaints and an increase in order cancellation rates.

Reviews from travelers, calculated over the past 365 days. The review performance is calculated from order reviews completed over the past 365 days. The more recent the review, the more weighted it will be in the calculation.

• For more details, please refer to this article.

To maintain a fair and transparent transaction environment, KKday cannot modify or delete traveler reviews. If you believe the review is inaccurate, it's recommended that you communicate with the traveler to understand their actual experience and clarify any misunderstandings, and then guide the traveler to revise the review and rating.

Whether the partner violates the platform policy online/offline. Violation points are calculated per month. If partners violate the platform policy or receive traveler complaints due to bad services, KKday will assign points of varying severity based on the violation.

• For more details, please refer to this article.

External Communication refers to when suppliers direct travelers to conduct transactions or messages outside KKday, or when suppliers try to conduct promotions, sales or transactions with travelers privately.

• For more details, please refer to this article.

To protect the rights and interests of both parties, please communicate using KKday messaging as much as possible and keep a record of the conversations. KKday acknowledges that some types of experiences may require communication outside of the messaging platform. In cases where you need to provide drivers/guides contacts or pre-travel information, exceptions are permitted.