After the order is confirmed, travelers will receive a confirmation mail and voucher. Partners should avoid canceling confirmed orders to prevent negative customer experience.

Please select the reason for cancellation according to the actual circumstance. If the reason for cancellation is “Others”, please make sure to specify the reason in the remarks to inform the traveler.

Update the inventory and available dates/sessions accordingly to minimise cancellation caused by fully-booked/sold out, overbooked, or missed orders.

Most KKday users prefer small-size tours. Packages requiring fewer participants may decrease the chances of cancellation due to a lack of participants.