Your performance metrics are assessed monthly. Last month's performance is reviewed on the 4th of the current month. If you meet the Trusted Partner criteria, the rewards will last for one month.

If there is no long-term improvement, your products may be delisted. If you have two or more performance metrics that need improvement, the system will lower your product ranking next month. Failure to improve over the long term may result in your products being delisted.

Reply to each traveler-initiated message within 12 hours whenever possible to improve your message response rate.

Since the order content cannot be modified, please ask the traveler to cancel and reorder. Once the traveler initiates a cancellation, you can choose to refund according to the cancellation policy or offer a full refund.

In addition to using KKday for communication, you can also try contacting the traveler via the phone number or email provided in their booking information. If you still cannot reach them, please contact KKday directly for assistance. Meanwhile, do not cancel the order directly to avoid complaints and an increase in order cancellation rates.

To protect the rights and interests of both parties, please communicate using KKday messaging as much as possible and keep a record of the conversations. KKday acknowledges that some types of experiences may require communication outside of the messaging platform. In cases where you need to provide drivers/guides contacts or pre-travel information, exceptions are permitted.

Please notify the traveler immediately via messaging or phone call. This not only reassures the traveler but also reduces the risk of impacting his/her subsequent travel plans.

Partners should confirm departure conditions in advance and stay updated with local information to promptly communicate and coordinate with travelers, minimizing complaints.

The new Trusted Partner rewards system will officially launch on July 1, 2024. Your monthly performance from July 1 to July 31 will be evaluated and displayed on the "Become a Trusted Partner" page during the update on August 4, along with corresponding rewards. To allow Partners time to familiarize themselves with the performance metrics and optimize operational performance, the new system interface will be available in the system starting June 20.

For Partners participating in the old evaluation system, we will still update according to the old rules and award badges on July 4. However, information related to the old system will no longer be displayed in the system after June 20.

6/20 to 6/30 is an adjustment period for Partners, and performance during this time will not be calculated. Therefore, you can ignore the June performance announced on 7/4, and there will be no restrictions on your rights. To allow Partners time to understand the new Trusted Partner system and optimize their operational performance, your performance metrics will officially start being calculated from 7/1/2024.