Message Response Rate
What is Message Response Rate?
Message Response Rate: Monthly response rate for messages within 12 hours, with higher rates achieved by faster responses.
Prompt responses reassure travelers, reduce the likelihood of order cancellations, and increase booking confidence.
Respond to each message initiated by travelers within 12 hours to have a better message response rate.
Failure to respond to traveler messages within 12 hours will reduce your message response rate.
Excellent ≥90%；Needs Improvement < 80%
Message Response Rate: Explanation of Calculating Messages
Explanation of Calculating Individual Messages
Explanation of Calculating Multiple Messages
Best Practices for Message Management
Promptly Respond to Traveler Messages: Please reply to traveler messages within 12 hours to ensure peace of mind and improve service quality
Do Not Disclose Confidential Information: When responding to messages, please refrain from disclosing confidential information such as costs or communication processes between you and KKday.
No Message Redirection: To ensure the safety of traveler transactions and protect the rights of both parties, Partners are prohibited from redirecting travelers to conduct transactions outside of KKday's platform.
Traveler Remarks and Additional Information: When accepting orders, promptly check for traveler remarks and respond quickly to confirm any supplementary details, ensuring travelers are informed that additional information has been acknowledged.
When travelers inquire about issues such as refunds, issuing receipts, or providing a tax ID number that you cannot answer, please consult your KKday contact or advise the traveler to contact platform customer service.
For traveler-related issues, please visit the Traveler Help Center
Customer Service Email：service@kkday.com
Customer Service Hotline：+886-2-7713-4673 (Chinese)/ +65-3129-8599 (English)