Violations: Whether the partner violates the platform policy online/offline. Violation points are calculated per month.

• To maintain a positive user experience, partners must follow the platform policy and provide quality services both online and offline.

• If partners violate the platform policy or receive traveler complaints due to bad services, KKday will assign points of varying severity based on the violation.

• If you are assigned points, please click “More Info” on the right to check more violation details.

• Excellence < 4 points；Needs Improvement ≥ 10 points

⚠️Important: For a serious violation, we might restrict the partner’s privileges (low search ranking, product off-shelf, etc.) While under restriction, the partner must strive to improve on the issue that led to the violation

Partners are prohibited from directing travelers to conduct transactions off KKday, such as adding official LINE/Facebook, providing external links, private transactions, etc. 

• To ensure travelers’ transaction security and both parties’ rights and interests, please communicate via KKday Message and save the conversation. For any dispute cases, KKday will rule based on the conversation records. 

• Partners will receive violation points for the External Communication violation. For 3 violations, all products from the partner will be off-shelf for a month. For serious offenders, the partnership will be terminated.

⚠️ Important: In the events of connection problems, a laggy system, or other system setting issues, please reach out to your KKday contact ASAP to obtain tech support. Partners are not allowed to direct travelers to do off-site transitions or cancel orders on the basis of poor connection quality.

KKday and our partners have been committed to offering safe, qaulity and consistent services and experiences. If a partner receive a traveler complaint, we will investigate the case and confirm whether the partner’s responsible. If it is considered a valid complaint, we will assign violation points accordingly. 

Poor Online Service, Platform Policy Violation

• Violation points are assigned either by the system or manually. If there is a point assignment anomaly on a large scale or over a long period of time from the system, KKday will re-evaluate the case and adjust the points accordingly. 

• To appeal, please go the “Become Truster Partner” page, click “Appeal now” and fill in the Appeal Application Form during the appeal period (from the 5th to the 12th of every month) 

• After receiving your appeal, we will review it in 7–10 business days and inform you of the appeal result via email.