How to improve traveler reviews?
How to improve traveler reviews?
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Traveler reviews are an important metrics for becoming Trusted Partner. Good review performance not only attracts other travelers to place orders but also helps you earn the Trusted Partnerr badge, increasing your order conversion rate. This article will explain recommended practices to improve your traveler reviews.
View Traveler Reviews
View Traveler Reviews
You can check your ratings and reviews in Reviews. Use the filtering tools to search for reviews by product or order.
Path: Menu > KKday Marketplace > Reviews
View Traveler Reviews Performance
View Traveler Reviews Performance
The review performance is calculated from order reviews completed over the past 365 days. The more recent the review, the more weighted it will be in the calculation. This aims to provide a more timely reflection of traveler preference.
You can check your traveler review performance in Become a Trusted Partner and see if you meet the excellent standards.
Path: Menu > KKday Marketplace > Become a Trusted Partner
For more details, please refer to What are Traveler Reviews?
When travelers search for your products on the KKday platform, they can view other travelers' reviews and also check your ratings via the Merchant's info.
View Traveler Reviews Performance
View Traveler Reviews Performance
To attract more travelers, it's important to have good reviews and high ratings. Here are some tips to help improve your traveler ratings:
Clear Product Pages: Make sure your product descriptions are detailed and match the services you provide. This helps travelers understand what they’re buying and avoids confusion.
Great Customer Service: Provide excellent service, respond quickly to inquiries, and handle any issues well. This can lead to higher ratings.
Ask for Reviews: After the service, invite travelers to leave a five-star review. You can offer discounts or incentives to encourage them to share their feedback. (Related articles: How travelers can receive order review coupon code)
⚠️ Reminder: KKday CANNOT change or delete traveler reviews. If a review seems inaccurate, try communicating with the traveler to clear up any misunderstandings, which may lead them to update their review.
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