How and when do I get paid?
Payment Process & Standard Payment Schedule
For all KKday Marketplace merchants, the payment cycle is monthly basis and according to your Order Departure Date.
If your have order(s) completed, please read the following instructions to request your payment. The payment is scheduled to be released on the 1st of the next month once you have finished the steps before the 10th of the month.
Note: Our standard payment schedules are based on the traveler's travel date (order departure date) to ensure the accuracy of payment in the event of cancellations, amendments, or refunds.
Example: If you receive an order on Feb-25-2024 and the Departure Date is Mar-24-2024, then:
KKday system will generate the monthly payment report (Mar 1 ~ Mar 31) and send an email notification to you on Apr 3
You need to check and confirm the payment report in rezio system, and then issue a payment invoice and send it to KKday before Apr 10
Payment will be transferred to your bank account on May 1
Guidelines for Confirming Monthly Payment Report
Confirm Monthly Payment Report
Every 3rd of the month, you will receive an email notification for monthly (last month's) payment report. Please click on the link in the email, and then confirm that your payment amount is correct before the 10th.
Note: If there's any doubt about the amount, please contact merchant support team: supplieram-marketplace-sg@kkday.com
Step 1: Check your inbox and there is an email titled Account Statement from KKday. Please click on the link.
Step 2: Go to your Payment Report in rezio
> Click Check Account Statement
> Scroll down to view your Statement Details
> Click Accept to confirm if the report is all good
> Account Status turns to Confirmed
Guidelines for Issuing Payment Invoice
Issue Payment Invoice
Please issue a payment invoice in PDF format and send it to supplieram-marketplace-sg@kkday.com before the 10th of the month.
You can have your own invoice layout but must include the following required information:
Issued to KKDAY SINGAPORE PTE. LTD. (22 CROSS STREET #02-101 CHINA SQUARE CENTRAL, SINGAPORE Zip code: 48421)
Currency & Amount in SGD
Invoice Period (e.g. 1-Jan-2024 ~ 31-Jan-2024)
Issued Date
Company Seal or Signature of your company CEO/CFO
Bank Info (including SWIFT Code)
Note: If you don't have your own invoice, please make a copy of the invoice template and replace the content with your own company's.
Inovice Sample
