FAQs

There is no listing fees or account fees, we only charge commission fees on each order transaction.

After completing a new product, the last step is to supply product to the Channel. If you miss this step, please refer to this article and turn your product Connection Status to Awaiting Publish. 

KKday Marketplace only accepts product currency in SGD and Rezio Voucher. 

Please refer to the below path to see if your product settings are incorrect.
．Basic Info Tab > Currency: If your product currency is not SGD, please create a new product as currency setting cannot be changed.
．Publish Settings Tab > Voucher Settings > Voucher Type: Please choose Rezio Voucher.

If you fall into one of the two situations, please make changes and try it again.

Sales Option is like the packages of your product and it allows you to set different prices for different packages. 

[For example]
Option 1: Tour with pickup service
Option 2: Tour without pickup service

Marketplace Channel DOES NOT support Content Editor in the Introduction Tab setting as this function is only for rezio MySite. Here's some tips for you to optimize your product payout.

・Highlight: please use "- " to generate a bullet point symbol

・Description / Purchase Notice: 

1. If you want to leave space between two paragraphs, please input Space Code " "

2. Avoid using "- " in these two columns, or it'll become blank. Please use "．" instead if you want to leave space.

・Special Terms and Conditions - no need to put any bullet point symbol because the system will generate it automatically.

No, the email notification is only for order management. If you want to receive message reminders, please download rezio App and turn on the push notification. 

Note: In rezio App, you will receive more comprehensive notifications about orders, messages, and product listings.

• Rezio (IOS) https://apps.apple.com/app/id1480364623

• Rezio (Android) https://play.google.com/store/apps/details?id=io.rezio.admin

Please follow the "cancellation policy" set during listing and communicate with customers before cancelling their orders. If the cancellation period has ended, kindly explain the reason to customers to prevent unnecessary complaints.

The voucher is an electronic contactless check-in receipt that certifies purchase and records product and customer’s booking details.

Learn for Detail

Check-in & Redeem is the button to complete the order, If the tour ended successfully, please click this button and the order status will change to Completed in Channel which means order completed.  

In this status, the order cannot be canceled or refunded anymore. The customer will earn KKday points and have access to comment and rate your product.

Read this article for more details

Please redeem travelers’ check-in vouchers only when they show up. This can help you to understand the absences of travelers.

We strongly suggest you DO NOT redeem the voucher in advance. Once you redeem the voucher, it cannot be returned and both you and your customers cannot cancel the order anymore.

• You may remind your customers via chat 1 day before the departure date (the system will send a reminder letter 2 days before automatically). 

• If some travelers are still absent, keep their voucher status as unredeemed and they won’t receive a comment letter to rate the experience. In addition, travelers need to follow the cancellation policy you set for the product.

• If the booking is canceled, the check-in voucher attached to the confirmation letter received by the traveler will become invalid immediately. Meanwhile, the traveler will receive the cancellation letter as well.

• If some travelers don’t redeem their vouchers, they will not be able to earn rewards (KKday Points), earn credit card rewards (if any), receive comment letters, and leave reviews for the trips.

Travelers will be able to leave reviews and rate your products after you complete the order by pressing Check-in & Redeem.

Read this article for more details

Generally, payment is expected to be made on time every month. If you have special reasons and need to temporarily suspend payment once, please note that for the next payment, you will be required to issue an invoice on a monthly basis. We will consolidate the payment.

Marketplace strictly prohibits merchants from placing their own links/Tel/Instagram/Facebook in photos, please read the image management regulations for more details.