If the customer does not show, what can I do?

When providing a tour or experience, it's common to face situations where travelers can't be contacted or don't show up as scheduled. This article offers tips and solutions to help you handle these issues effectively, protecting your interests while ensuring a good experience for the traveler.

• 1-2 days before the trip begins, we suggest you to send a pre-trip reminder, informing the traveler of the meeting time, location, and other important details. 

• Clearly state on the product page the amount of time you can wait and any related notes to help travelers better understand the itinerary and avoid unnecessary delays.

• If the traveler doesn't show up at the agreed time, the first step is to immediately contact them using the information they provided. 

• In addition to making a phone call, leave a record of your contact attempt via message or email. This not only serves as evidence of your attempt to reach them but also protects your rights in any subsequent handling of the situation.

⚠️ Reminder: If you still cannot contact the traveler, you can also reach out to your KKday contact, who will assist you in contacting the traveler through the customer service team.

• If the traveler doesn't show up, be sure not to redeem the order. If the order is not redeemed, the traveler won't be able to leave a review, which can help protect your reputation. 

• Even if the traveler doesn't show up, as long as the order isn't canceled, you can still see the order in your monthly statement and request payment as usual.