On-call and Call-Out

You are on-call when, as part of an established arrangement expressly approved by the General/Hotel Manager/ Director, you are available outside of core service hours to work as required and to physically attend the property if the matter cannot be dealt with remotely.

Whilst on call, you may be required to respond to a situation either remotely or by attending the workplace, depending on the nature of the work.

Call-out payments will be paid to you through payroll.

Call-out hours will be paid when you have actually undertaken call-out duties, unless a different arrangement is expressly specified in your contract of employment.

Claims for a call-out should be submitted via the on-site T&A machine and submitted to the Business Experience Manager/ Area General Manager/ Director for authorisation.

If you are on-call or called out, you must:

• Be contactable by telephone and email;

• Respond to communication within 15 minutes;

• Remain fit and capable to carry out your duties;

• Be able to attend the property within 30 minutes, if the matter cannot be dealt with remotely;

• Operate within the policies of the property at all times;

• Keep the General/Hotel/Duty Manager/ Director informed and updated of progress if dealing with an issue;

• Escalate key decision points to the shift Duty Manager as appropriate;

• Keep the rota organiser informed of any changes to contact details, booked annual leave or any other circumstances preventing you from carrying out on-call duties.

It is not necessary for you to remain at home whilst on-call subject to the above.